Customer-Focused Auto Service Advisor

SHOTTENKIRK AUTOMOTIVE GROUP, INC; Waukee (IA); On-site; USD 40,000 - 60,000; Full time

Job summary

Shottenkirk Chevrolet Waukee is seeking a Service Advisor to greet customers, listen to their needs, and schedule appointments as needed. This role may also set up loaner cars and verify insurance before maintenance is scheduled.

You will report symptoms accurately, prepare cost estimates, monitor progress, and explain work to customers. We value energetic personalities and integrity for a long-term career with a growing organization.

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Past experience as a service advisor, assistant lane manager or service consultant.
• Very energetic personality.
• A desire for a long-term career with a growing organization.
• Personal and professional integrity.
• Computer skills and willingness to learn new programs.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance base on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Skills

Customer service

Communication

Problem solving

Team player

Tools

CRM software

Job description

Shottenkirk Chevrolet Waukee is seeking a Service Advisor to greet customers, listen to their needs, and schedule appointments as needed. This role may also set up loaner cars and verify insurance before maintenance is scheduled.

You will report symptoms accurately, prepare cost estimates, monitor progress, and explain work to customers. We value energetic personalities and integrity for a long-term career with a growing organization.