Dynamic Service Advisor - Flexible Hours, Health Benefits

Freedom Ford of Claypool Hill

Claypool Hill (VA)

On-site

USD 40,000 - 70,000

Full time

14 days+

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Benefits offered by this job

Health Insurance

PTO & Sick Leave

401(K)

Competitive Pay

Flexible Working Hours

Job summary

Freedom Ford of Claypool Hill is seeking a Service Advisor in Virginia to greet customers, capture vehicle information and discuss needs. You will report symptoms, recommend maintenance, and prepare labor and parts estimates.

The role emphasizes prompt communication, accurate invoicing, and delivering clear explanations of completed work to customers. Qualified candidates will have automotive knowledge, a proven record of customer satisfaction, and the ability to thrive in a fast-paced

Qualifications

Experience at a Ford dealership is a plus.
Ability to identify the problem quickly.
Knowledge of automobiles.
Proven record of achieving exceptional customer satisfaction.
Past experience as a service advisor, assistant lane manager or service consultant.
Positive, energetic personality.

Responsibilities

Greet customers promptly.
Obtain customer and vehicle information.
Clearly report all vehicle symptoms as described by the customer.
Determine and recommend maintenance based on age, mileage and history of the vehicle.
Prepare a complete and accurate estimate of cost for labor and parts.
Establish follow up time.
Monitor the progress of each vehicle throughout the day, and update customers frequently.
Verify that the final invoice reconciles with the work performed on the repair order.
Explain all completed work and charges to customers.