Service Advisor: Flexible Hours, Health Insurance & PTO

Freedom-Ford-of-Claypool-Hill; Claypool Hill (VA); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Working Hours

Health Insurance

PTO & Sick Leave

401(K)

Job summary

Freedom-Ford-of-Claypool-Hill is seeking a Service Advisor to greet customers, collect vehicle details, and schedule maintenance. The role includes preparing cost estimates, coordinating loaner cars, and verifying insurance for service appointments.

Ideal candidates have automotive knowledge, strong communication, and a drive for long-term growth with a Ford dealership. Equal opportunity employer with benefits and a supportive team environment.

Qualifications

• Minimum 1 year in service department
• Knowledge of automobiles
• Ability to identify problems quickly
• Proven record of achieving exceptional customer satisfaction
• Previous Ford dealership experience is a plus
• Ability to lift 50 pounds and work on your feet for extended periods
• Excellent communication skills
• Willingness to learn new programs

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Skills

Customer service

Problem solving

Attention to detail

Energetic personality

Integrity

Positive attitude

Computer skills

Willingness to learn

Team player

Education

High school diploma or equivalent

Job description

Freedom-Ford-of-Claypool-Hill is seeking a Service Advisor to greet customers, collect vehicle details, and schedule maintenance. The role includes preparing cost estimates, coordinating loaner cars, and verifying insurance for service appointments.

Ideal candidates have automotive knowledge, strong communication, and a drive for long-term growth with a Ford dealership. Equal opportunity employer with benefits and a supportive team environment.