Dynamic Service Advisor – Elevate Customer Experience

Mercedes-Benz Of San Diego; San Diego (CA); On-site; USD 75,000 - 150,000; Full time

Benefits offered by this job

Health care options

401(k) with company match

Career growth opportunities

Team-oriented culture

Job summary

Mercedes-Benz of San Diego, a Penske Automotive Group dealership, is seeking an Automotive Service Advisor to join our team and deliver extraordinary customer experiences. As the liaison between the customer and the service department, you will schedule appointments, review service history, relay information about maintenance and repairs, and provide accurate cost estimates.

This role requires strong communication, a customer‑focused mindset, and the ability to work in a fast‑paced environment.

Qualifications

• Experience writing service at a Mercedes-Benz is highly preferred.
• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.

Responsibilities

• Schedule appointments and review service history.
• Relay important information about maintenance and repairs to customers.
• Provide accurate cost estimates.
• Serve as the liaison between customer and service department.

Skills

Customer service mindset

Communication skills

Team player

Organizational skills

Job description

Mercedes-Benz of San Diego, a Penske Automotive Group dealership, is seeking an Automotive Service Advisor to join our team and deliver extraordinary customer experiences. As the liaison between the customer and the service department, you will schedule appointments, review service history, relay information about maintenance and repairs, and provide accurate cost estimates.

This role requires strong communication, a customer‑focused mindset, and the ability to work in a fast‑paced environment.