Dynamic Service Advisor | Elevate Customer Experience

Shottenkirk Automotive Inc; Katy (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Shottenkirk Automotive Inc in Katy, Texas is looking for a Service Advisor. In this role, you will greet customers, listen to their needs, and schedule appointments. Responsibilities include obtaining vehicle information, determining maintenance needs, and preparing cost estimates.

The ideal candidate will have a proven record of customer satisfaction and a desire for a long-term career in a growing organization. Join a company that values culture and integrity.

Qualifications

• Proven record of achieving exceptional customer satisfaction.
• Past experience as a service advisor, assistant lane manager or service consultant.
• Very energetic personality.
• Desire for a long-term career with a growing organization.
• Personal and professional integrity.
• Computer skills and willingness to learn new programs.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage, and history of the vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow-up time.
• Monitor the progress of each vehicle throughout the day, and update customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Skills

Customer satisfaction

Communication

Integrity

Computer skills

Job description

Shottenkirk Automotive Inc in Katy, Texas is looking for a Service Advisor. In this role, you will greet customers, listen to their needs, and schedule appointments. Responsibilities include obtaining vehicle information, determining maintenance needs, and preparing cost estimates.

The ideal candidate will have a proven record of customer satisfaction and a desire for a long-term career in a growing organization. Join a company that values culture and integrity.