Dynamic Service Advisor — Customer Experience & Growth

Ken Garff Automotive Group; Surprise (AZ); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive pay

401k with company match

Medical/Dental/Vision

Parental Leave

Year-end bonus

Employee discounts

Job summary

Ken Garff Hyundai Surprise is seeking a Service Advisor to greet customers, listen to inquiries, and identify service needs while selling additional services. You will provide timely updates, estimates, and inspection results, and ensure customer satisfaction.

The role requires proficiency with DMS and related software, strong communication, and a team-oriented mindset. Join a company with a focus on integrity, growth, and people-centric values.

Qualifications

• Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and sell additional services when appropriate.
• Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer's service history, schedule appointments, enter repair order information, and manage information.

Responsibilities

• Greet all customers promptly and professionally.
• Provide customers with updates, estimates, and inspection results in a timely manner.
• Answer customer telephone calls promptly and courteously.
• Review all completed work and recommendations and collect payments from customer.

Skills

Customer service

Relationship building

Team player

Tools

DMS

Job description

Ken Garff Hyundai Surprise is seeking a Service Advisor to greet customers, listen to inquiries, and identify service needs while selling additional services. You will provide timely updates, estimates, and inspection results, and ensure customer satisfaction.

The role requires proficiency with DMS and related software, strong communication, and a team-oriented mindset. Join a company with a focus on integrity, growth, and people-centric values.