Automotive Service Advisor - Customer Experience

G502 KGA-FLG, LLC; Surprise (AZ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401k with company match

Wellness Time Off

Medical, Dental, Vision

Parental Leave Stipend

Year-end bonus (Garff Giveback)

Employee vehicle discounts

Job summary

Ken Garff Hyundai Surprise is seeking a Service Advisor to greet customers, listen to needs, provide updates, and upsell services. You will use a Dealer Management System (DMS) to access service history, schedule repairs, and quote estimates, while delivering exceptional customer care in a fast-paced dealership environment.

Join a team that values respect, integrity, growth, humility, and teamwork. Competitive compensation, a 401k with company match, and comprehensive health and wellness

Qualifications

• Friendly and cooperative demeanor; quick to connect and build relationships
• Unselfish and approachable; enjoys exciting, fast-paced work
• Motivated, patient, conscientious, relaxed and cooperative team worker
• Accommodating and analytical; produces precise, accurate work

Responsibilities

• Greet all customers promptly and professionally
• Provide excellent customer service by listening to customer inquiries, identifying service needs, resolving concerns, and sell additional services when appropriate
• Provide customers with updates, estimates, and inspection results in a timely manner
• Answer customer telephone calls promptly, courteously, and make every effort to satisfy the caller's inquiry
• Review all completed work and recommendations and collect payments from customer
• Proficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer's service history, schedule appointments, enter repair order information, and manage information
• Provide excellent service and review the customer satisfaction survey to each customer

Skills

Friendly and cooperative demeanor

Unselfish and approachable

Motivated, patient, conscientious

Accommodating and analytical

Dealer Management System (DMS)

Tools

Dealer Management System (DMS)

Job description

Ken Garff Hyundai Surprise is seeking a Service Advisor to greet customers, listen to needs, provide updates, and upsell services. You will use a Dealer Management System (DMS) to access service history, schedule repairs, and quote estimates, while delivering exceptional customer care in a fast-paced dealership environment.

Join a team that values respect, integrity, growth, humility, and teamwork. Competitive compensation, a 401k with company match, and comprehensive health and wellness