Engaging Automotive Service Advisor | Growth & Customer Care

Ken Garff Automotive Group; Avondale (AZ); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

401k with company match

Wellness time off

Personal Purpose Day

Medical insurance

Dental insurance

Vision insurance

Disability Insurance

AD&D and Life Insurance

Flexible Spending Account

Health Savings Account

Employee Assistance Program (EAP)

Wellness Plan

Mental Health Support

Diabetes Management Program

Parental Leave Stipend

Year-end bonus

Employee discounts

Job summary

Ken Garff Gateway Chevrolet in Avondale, AZ is seeking a Service Advisor to greet customers promptly, listen to inquiries, and present service updates and estimates. The role emphasizes building trust and delivering precise, timely information about repairs and maintenance.

You will use a Dealer Management System to look up customer history, schedule appointments, enter repair orders, and ensure accurate information flow to customers. Excellent service and satisfaction are the goals.

Responsibilities

• Greet customers promptly and professionally.
• Provide updates, estimates, and inspection results in a timely manner.
• Answer calls courteously and satisfy inquiries.
• Review completed work, discuss recommendations, and collect payments.

Job description

Ken Garff Gateway Chevrolet in Avondale, AZ is seeking a Service Advisor to greet customers promptly, listen to inquiries, and present service updates and estimates. The role emphasizes building trust and delivering precise, timely information about repairs and maintenance.

You will use a Dealer Management System to look up customer history, schedule appointments, enter repair orders, and ensure accurate information flow to customers. Excellent service and satisfaction are the goals.