Dynamic Service Advisor — Customer Experience + Commission

Holman; Raleigh (NC); On-site; USD 33,000 - 112,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

Disability Insurance

401(k) Match

Paid Time Off

Paid Holidays

Bereavement Leave

Jury Duty

Job summary

Holman, Leith Honda in Raleigh, NC, seeks a Service Advisor to bridge service technicians and parts while ensuring an outstanding guest experience and accurate estimates for repairs.

The role requires a high school diploma, a valid driver’s license, strong communication, and math skills, plus excellent interpersonal abilities. It is a retail-hours position with competitive wages and commission potential; benefits include health, vision, dental, and a 401(k) plan with company match.

Qualifications

• High School Diploma or equivalent with related sales experience or training.
• Current valid driver’s license.
• Good reading, writing and math skills.
• Excellent interpersonal skills and customer service.
• Ability to work retail hours.
• Computer proficiency.

Responsibilities

• Meet and greet customers with courtesy and efficiency.
• Provide outstanding guest experience and obtain customer authorization.
• Write service sales estimates with pricing and completion time.
• Communicate with customers to ensure satisfactory repairs and maintenance recommendations.
• Explain warranty and service/insurance policies to customers.
• Keep customers informed and provide prognosis of their vehicle.
• Call customers to schedule appointments and answer phones promptly.
• Attend required training and department meetings.

Skills

Customer service

Communication

Retail sales

Interpersonal skills

Math skills

Education

High School Diploma

Job description

Holman, Leith Honda in Raleigh, NC, seeks a Service Advisor to bridge service technicians and parts while ensuring an outstanding guest experience and accurate estimates for repairs.

The role requires a high school diploma, a valid driver’s license, strong communication, and math skills, plus excellent interpersonal abilities. It is a retail-hours position with competitive wages and commission potential; benefits include health, vision, dental, and a 401(k) plan with company match.