Commission-Eligible Auto Service Advisor

Holman Enterprises; Raleigh (NC); On-site; USD 33,000 - 112,000; Full time

Benefits offered by this job

Health Insurance

401(k) with Company Match

Paid Time Off (PTO)

Paid Holidays

Job summary

Holman Enterprises seeks a Service Advisor for Jaguar Land Rover-Raleigh to bridge the service and parts teams, ensuring a seamless guest experience and accurate estimates. Responsibilities include greeting customers, outlining actions, obtaining authorization, and communicating prognosis.

The role emphasizes warranty knowledge and timely follow-up with clients. The position requires a High School Diploma, a year of related sales experience, and a valid driver’s license.

Qualifications

• High School Diploma and one year of related sales experience and/or training; or equivalent combination of education and experience.
• Current valid driver’s license.
• Good reading, writing and math skills.
• Excellent interpersonal skills and outstanding customer service.
• Ability to work retail hours.
• Computer proficiency.

Responsibilities

• Meet & greet customers with courtesy and efficiency and provide outstanding guest experience.
• Determine the course of action and obtain customer authorization.
• Write up service needs and provide accurate estimates for work and completion time.
• Communicate effectively with customers to achieve satisfactory repairs and necessary maintenance.
• Knowledge of warranty and service/insurance policies; keep customer informed of prognosis.
• Call customers to set appointments and answer phones promptly.
• Attend required training and department meetings.

Skills

Customer service

Communication

Interpersonal skills

Reading/Writing/Math

Computer proficiency

Retail hours

Education

High School Diploma

Job description

Holman Enterprises seeks a Service Advisor for Jaguar Land Rover-Raleigh to bridge the service and parts teams, ensuring a seamless guest experience and accurate estimates. Responsibilities include greeting customers, outlining actions, obtaining authorization, and communicating prognosis.

The role emphasizes warranty knowledge and timely follow-up with clients. The position requires a High School Diploma, a year of related sales experience, and a valid driver’s license.