Dynamic Retail Operations Coordinator

Duke Careers; Durham (NC); On-site; USD 28,000 - 34,000; Full time

Job summary

The Department Coordinator at Duke University oversees day-to-day operations of the Duke Team Store and University Store, balancing front-end customer service with back-end inventory tasks and merchandising.

This full-time role reports to the Deputy General Manager, Retail Operations, and requires strong communication, inventory control, and cash-handling skills in a high-volume retail environment in Durham, NC.

Qualifications

• Requires a high school diploma; some college preferred.
• 1–3 years of retail apparel sales and operational experience in a high-volume environment.
• Strong communication, customer service and multitasking abilities.

Responsibilities

• Coordinate day-to-day operations of the Store to ensure proper product display.
• Evaluate inventory movement and advise on merchandising changes.
• Assist with receiving merchandise and verify packing slips.
• Operate point-of-sale terminals and process transactions.
• Conduct monthly cycle counts and report inventory issues.
• Provide excellent customer service and resolve complaints.

Skills

Excellent communication

Customer service

Multitasking

Cash handling

Merchandising

Education

High school diploma

Some college

Tools

NetSuite

POS systems

Job description

The Department Coordinator at Duke University oversees day-to-day operations of the Duke Team Store and University Store, balancing front-end customer service with back-end inventory tasks and merchandising.

This full-time role reports to the Deputy General Manager, Retail Operations, and requires strong communication, inventory control, and cash-handling skills in a high-volume retail environment in Durham, NC.