DEPARTMENT COORD, UNIV STORES

Duke University; Durham (NC); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Retirement benefits

Family programs

Cultural programs

Job summary

Duke University is seeking a full-time Department Coordinator to support the Duke Team Store and University Store. The role involves front-end customer service, cash handling, merchandising, and back-end duties such as ordering and receiving inventory.

Responsibilities include coordinating daily operations, managing inventory with NetSuite, assisting with events, and supervising junior staff while ensuring accurate records and loss prevention compliance.

Qualifications

• Requires a high school diploma; some college preferred or equivalent.
• 1–3 years of retail apparel sales/operations experience in a high-volume setting.
• Experience with cash handling and inventory management is a plus.

Responsibilities

• Coordinate day-to-day operations of Team Store and University Store to ensure proper sales floor arrangement.
• Evaluate inventory movement and recommend display/product placement improvements.
• Assist with Clothing/Gift Concessions events and staffing.
• Receive merchandise, verify packing slips, and ensure UPCs are linked in NetSuite.
• Operate POS and process cash and non-cash transactions.
• Enter inventory into NetSuite and ensure margins are correct.
• Supervise lower-level staff and report issues to supervisor.
• Perform clerical duties and maintain departmental records.

Skills

Excellent communication

Customer service

Attention to detail

Multitasking

Problem solving

Education

High school diploma

Some college preferred

Tools

NetSuite

Job description

Job Summary

Opening for a full-time Department Coordinator with time shared in the Duke Team Store and the University Store. This position reports to the Deputy General Manager, Retail Operations. The Department Coordinator is responsible for both front-end activities (assisting customers, operating a cash terminal, and merchandising products) and back-end duties (ordering and receiving).

Responsibilities

Coordinate day-to-day operations of the Team Store and University Store to ensure retail sales floors are properly arranged, sized, and grouped according to store standards. Evaluate inventory movement and advise management of recommendations to properly display, move products to different locations, etc. The management and staff at the Duke Team Store are also responsible for operating the Clothing/Gift Concessions Program for various athletic games – the Department Coordinator assists with the preparation and staffing of the various athletic events, as needed to meet full coverage demands in both operations. Assist with receiving incoming merchandise transfers, verify packing slips for the accuracy of received quantities, and ensure that all UPCs are properly linked in NetSuite and that all items are priced correctly. Work with the Distribution Center to ensure timely deliveries. Perform monthly cycle counts and ensure that inventory is kept in accurate quantities to meet customer needs and expectations. Confer with Stores’ management on any inventory issues. Make recommendations to Stores’ management to ensure that resolutions are communicated and acted upon for all inventory issues. Perform various routine clerical functions in the recording and reporting of information required for accurate and up-to-date departmental records; process incoming and outgoing forms and documents according to operating procedures; monitor and participate in inventories of merchandise. Perform inventories as scheduled; take counts of sales, reduced, damaged, and discounted merchandise; record markdowns; and dispose of merchandise according to procedures. Assist customers in selecting products and recommending additional purchases; answer customer calls and inquiries; resolve customer complaints; ensure appropriate loss-prevention policies are adhered to. Operate point-of-sale cash register as needed, processing cash and non-cash transactions. Enter new inventory products into NetSuite and ensure margins are correct. Monitor the work of lower-level and student employees; notify the supervisor of problems that cannot be resolved. Perform other related duties incidental to the work described herein.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Education/Training

Required Qualifications at this Level

Requires a high school diploma. Some college preferred. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION

And/Or Experience

Experience: One to three years of retail apparel sales and operational experience in a high-end, high volume retail operation. Must have a proven successful retail track record. Prefer retail supervisory experience.

Skills

• Excellent communication and customer service skills.
• Demonstrated ability to prioritize and manage multiple tasks with close attention to detail and accuracy.
• Ability to work both independently and as part of a diverse and closeworking team in a fast-paced setting.
• Quick learner with demonstrated problem-solving skills.
• Ability to learn and apply new technologies as needed.

Contact: Darcy Ewalt, General Manager, Retail Operations; [e-mail]

Minimum Qualifications

Education

Work requires knowledge of basic grammar and mathematical principles to maintain proper inventory counts and to handle sales transactions, generally acquired through a high school education.

Experience

Work generally requires 6 months of retail store experience including cash register operation experience. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Degrees, Licensures, Certifications

Work generally requires 6 months of retail store experience including cash register operation experience. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Anticipated Pay Range

Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $20.00 to USD $25.01. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.

Your total compensation goes beyond the dollars on your paycheck.

• comprehensive and competitive medical and dental care programs
• generous retirement benefits
• wide array of family-friendly and cultural programs to eligible team members

Learn more at: https://hr.duke.edu/benefits/

Equal Opportunity Employer:

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy- related conditions), sexual orientation, or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and reasonable accommodation(s) can be requested with Duke Access and Accommodations Services (email: [e-mail]; phone: [phone]).