DEPARTMENT COORD, UNIV STORES

Duke PA; Durham, Northern (NC, KY); Hybrid; USD 28,000 - 34,000; Full time

Job summary

Duke University is seeking a Department Coordinator to split time between the Duke Team Store and the University Store. The role reports to the Deputy General Manager, Retail Operations and combines front‑end customer service with back‑end duties such as ordering and receiving merchandise.

The successful candidate will have 1–3 years in high‑volume retail, a high school diploma (some college preferred), and strong communication and teamwork skills to support inventory management and store

Qualifications

• Requires a high school diploma. Some college preferred.
• 1–3 years of retail apparel sales and operational experience in a high‑volume setting.
• Proven retail track record; supervisory experience preferred.

Responsibilities

• Coordinate day‑to‑day operations of the Team Store and University Store to ensure sales floors are properly arranged and labeled.
• Assist with receiving merchandise, verify packing slips, and ensure UPCs are linked in NetSuite.
• Perform monthly cycle counts and communicate inventory issues to management.
• Operate the POS system and process cash and non‑cash transactions.
• Provide excellent customer service and resolve complaints while adhering to loss‑prevention policies.

Skills

Excellent communication

Customer service

Multitasking

Teamwork

Problem solving

Technology learning

Education

High school diploma

Some college

Tools

NetSuite

Job description

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Date: Aug 31, 2026

Job Summary

Opening for a full-time Department Coordinator with time shared in the Duke Team Store and the University Store. This position reports to the Deputy General Manager, Retail Operations. The Department Coordinator is responsible for both front-end activities (assisting customers, operating a cash terminal, and merchandising products) and back-end duties (ordering and receiving).

Be You.

Responsibilities

Coordinate day-to-day operations of the Team Store and University Store to ensure retail sales floors are properly arranged, sized, and grouped according to store standards. Evaluate inventory movement and advise management of recommendations to properly display, move products to different locations, etc.

The management and staff at the Duke Team Store are also responsible for operating the Clothing/Gift Concessions Program for various athletic games – the Department Coordinator assists with the preparation and staffing of the various athletic events, as needed to meet full coverage demands in both operations.

Assist with receiving incoming merchandise transfers, verify packing slips for the accuracy of received quantities, and ensure that all UPCs are properly linked in NetSuite and that all items are priced correctly. Work with the Distribution Center to ensure timely deliveries.

Perform monthly cycle counts and ensure that inventory is kept in accurate quantities to meet customer needs and expectations. Confer with Stores’ management on any inventory issues. Make recommendations to Stores’ management to ensure that resolutions are communicated and acted upon for all inventory issues.

Perform various routine clerical functions in the recording and reporting of information required for accurate and up-to-date departmental records; process incoming and outgoing forms and documents according to operating procedures; monitor and participate in inventories of merchandise.

Perform inventories as scheduled; take counts of sales, reduced, damaged, and discounted merchandise; record markdowns; and dispose of merchandise according to procedures.

Assist customers in selecting products and recommending additional purchases; answer customer calls and inquiries; resolve customer complaints; ensure appropriate loss-prevention policies are adhered to.

Operate point-of-sale cash register as needed, processing cash and non-cash transactions. Enter new inventory products into NetSuite and ensure margins are correct.

Monitor -the work of lower-level and student employees; notify the supervisor of problems that cannot be resolved.

Perform other related duties incidental to the work described herein.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified

Be Bold.

Required Qualifications at this Level

Education/Training

Requires a high school diploma. Some college preferred. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Experience

One to three years of retail apparel sales and operational experience in a high-end, high volume retail operation. Must have a proven successful retail track record. Prefer retail supervisory experience.

Skills

• Excellent communication and customer service skills.
• Demonstrated ability to prioritize and manage multiple tasks with close attention to detail and accuracy.
• Ability to work both independently and as part of a diverse and closeworking team in a fast-paced setting.
• Quick learner with demonstrated problem-solving skills.
• Ability to learn and apply new technologies as needed.

Choose Duke.

Minimum Qualifications

Education

Work requires knowledge of basic grammar and mathematical principles to maintain proper inventory counts and to handle sales transactions, generally acquired through a high school education.

Experience

Work generally requires 6 months of retail store experience including cash register operation experience. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Degrees, Licensures, Certifications

Work generally requires 6 months of retail store experience including cash register operation experience. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

Anticipated Pay Range

Duke University provides an annual base salary range for this position as USD $20.00 to USD $25.01. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer.

Your total compensation goes beyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits/

Equal Opportunity Employer

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy- related conditions), sexual orientation, or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and reasonable accommodation(s) can be requested with Duke Access and Accommodations Services (email: [e-mail]; phone: [phone]).

Nearest Major Market

Durham

Nearest Secondary Market

Raleigh

Read more about Duke’s commitment to affirmative action and nondiscrimination at hr.duke.edu/eeo.