Dynamic Project Coordinator - Inside Sales & Customer Success

Boon-Edam,-Inc.; Raleigh (NC); On-site; USD 52,000 - 77,000; Full time

Benefits offered by this job

Bonus potential

Medical, Dental & Vision plans

Company-paid medical premiums

Life Insurance

401k with company match

PTO & Paid holidays

Maternity & Paternity Leave

Disability insurance

Employee assistance program

Job summary

Boon Edam Inc. is seeking a Full Time Clerical position in Smoky Hollow, Raleigh, NC.

The role coordinates project activities for North American customers and the distribution network, managing orders, scheduling installations, and maintaining documentation across departments to ensure quality service and timely project completion. The candidate should have an associate degree with 3 years in inside sales or project coordination, CRM experience, and strong time management.

Qualifications

• Associate degree plus 3 years inside sales/project coordination/project management experience.
• Bachelor’s degree is a plus.
• CRM tool experience required.
• 1-3 sales and customer service experience preferred.
• Fluency in Spanish is a plus (reading and writing).
• Experience with Microsoft Office365.

Responsibilities

• Manage and has complete ownership of sales projects from order booking to project completion.
• Order booking, job costing analysis, and approving projects for production release/scheduling.
• Accurately manage and forecast project backlog.
• Provide technical information and explanations of products and services to customers.
• Plan, implement, monitor, and communicate project scope of work and schedule.
• Liaison with internal company departments to serve customers.
• Establish and maintain good working relationships with internal and external customers.
• Obtain all relevant information, managing time, resources, and forward planning to ensure timely & efficient site attendance in carrying out scheduled installations, service, warranty, and maintenance.
• Promptly and accurately complete and submit all relevant site/product/customer related documentation in addition to Company work orders, purchase orders, insurance documents, field quality reporting, timesheets and expenses and other required documentation.
• Complying with all customer site requirements (including safety procedures) where they do not conflict with the Company interests/guidelines.
• Communicating effectively and constructively, both verbally and in writing, always displaying a courteous, professional, and responsible attitude towards work, safety, colleagues, and customers. Communicate any difficulties with manager

Skills

Time management

Teamwork

Communication

Sales

Customer service

Education

Associate degree

Bachelor’s degree

Tools

CRM systems

MS Office 365

Job description

Boon Edam Inc. is seeking a Full Time Clerical position in Smoky Hollow, Raleigh, NC.

The role coordinates project activities for North American customers and the distribution network, managing orders, scheduling installations, and maintaining documentation across departments to ensure quality service and timely project completion. The candidate should have an associate degree with 3 years in inside sales or project coordination, CRM experience, and strong time management.