Dynamic Personal Injury Pre-Litigation Case Manager

Horton & Mendez, Attorneys at Law, PLLC; Charlotte (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Horton & Mendez, Attorneys at Law, PLLC in Wilmington, NC is seeking a Pre-Litigation Case Manager to handle an active personal injury caseload and keep cases moving. You will maintain client communication, gather and summarize medical records, and support attorneys in case strategy.

The role emphasizes organization, reliability, and attention to detail, with a focus on delivering compassionate service to clients navigating injuries and insurance processes.

Qualifications

• 2+ years of Case Management experience, pre-litigation personal injury experience strongly preferred.
• Strong organizational skills with the ability to manage a high-volume caseload independently.
• Excellent written and verbal communication skills; comfortable with clients, insurers, and medical providers.
• Trustworthy, discreet, and detail-oriented; takes ownership and follows through.
• Proactive and solutions-oriented with strong critical thinking.
• Proficient in Microsoft Office and Adobe; comfortable with new software systems.

Responsibilities

• Manage a caseload of personal injury matters, keeping cases moving and clients informed.
• Communicate regularly and compassionately with clients, providing updates and guidance.
• Collect, organize, review, and summarize medical records, bills, and supporting evidence.
• Handle aspects of insurance claims related to auto accidents, including verification and follow-through.
• Prepare demands and provide support to attorneys on strategy and settlement.
• Prepare settlement packages, execute client disbursements, and manage case liens.
• Maintain accurate, well-organized case files in the firm’s case management system.

Skills

Case Management experience

Organizational skills

Written and verbal communication

Attention to detail

Proactive and solutions-oriented

Microsoft Office

Tools

Filevine

Microsoft Office

Adobe

Job description

Horton & Mendez, Attorneys at Law, PLLC in Wilmington, NC is seeking a Pre-Litigation Case Manager to handle an active personal injury caseload and keep cases moving. You will maintain client communication, gather and summarize medical records, and support attorneys in case strategy.

The role emphasizes organization, reliability, and attention to detail, with a focus on delivering compassionate service to clients navigating injuries and insurance processes.