Personal Injury Case Manager: Pre-Litigation & Client Advocate

Lowe Law Firm; Atlanta (GA); On-site; USD 48,000 - 66,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Health insurance

Paid time off

Job summary

Lowe Law Firm in Atlanta, GA is seeking a driven Personal Injury Case Manager to guide clients through pre-litigation and early claims, ensuring compassionate support and efficient case progression. You will act as the main contact for clients, coordinate with attorneys, medical providers, and adjusters, and help prepare settlement documents in a fast-paced, team-centered environment.

Experience in personal injury, strong communication, and organization are essential; bilingual English/Spanish

Qualifications

• 1–3 years of experience in personal injury case management, pre-litigation, or a related legal role.
• Familiarity with medical terminology, treatment timelines, and injury claim processes.
• Strong written and verbal communication skills for client and adjuster interaction.
• Proficiency with legal case management software (e.g., Cloudlex, Filevine, Clio, or similar).
• Highly organized with the ability to manage multiple cases and competing deadlines.
• Empathetic, client-focused demeanor with a commitment to delivering excellent service.
• Bilingual (English/Spanish) a plus but not required.

Responsibilities

• Serve as a primary point of contact for clients, ensuring they receive regular updates, prompt responses, and exceptional customer service.
• Assist attorneys in managing personal injury cases from intake through resolution.
• Take ownership of your assigned cases, ensuring that each case continues moving forward and that important tasks are completed timely.
• Proactively communicate with clients, medical providers, insurance adjusters, and other parties involved in each case.
• Coordinate medical treatment and monitor client treatment progress and identify issues or delays that require attention.
• Assist with preparing, organizing, and reviewing settlement demand packages.
• Maintain accurate and detailed case notes, documentation, and deadlines in our case management system.
• Anticipate upcoming case needs and work proactively to prevent unnecessary delays.
• Work closely with attorneys and other team members to help achieve excellent results and a positive client experience.
• Prepare and organize case files for transfer to litigation when necessary.

Skills

Client communication

Attention to detail

Organization

Multitasking

Empathy

Bilingual (English/Spanish)

Tools

Cloudlex

Filevine

Clio

Job description

Lowe Law Firm in Atlanta, GA is seeking a driven Personal Injury Case Manager to guide clients through pre-litigation and early claims, ensuring compassionate support and efficient case progression. You will act as the main contact for clients, coordinate with attorneys, medical providers, and adjusters, and help prepare settlement documents in a fast-paced, team-centered environment.

Experience in personal injury, strong communication, and organization are essential; bilingual English/Spanish