Personal Injury Case Manager — Client Advocate (Pre-Litigation)

Lowe Law Firm; Atlanta (GA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Health insurance

Paid time off

Job summary

Lowe Law Firm in Atlanta, GA seeks a driven Personal Injury Case Manager to guide clients through the early stages of their claims in a fast-paced, supportive environment.

You'll serve as the primary contact, coordinate medical treatment, aid attorneys from intake through resolution, and ensure deadlines and notes are accurately tracked in our case management system. Team-oriented and client-focused candidates thrive here.

Qualifications

• 1–3 years of experience in personal injury case management or related legal role.
• Familiarity with medical terminology and injury claim processes.
• Strong written and verbal communication with clients and adjusters.
• Proficiency with legal case management software (Cloudlex/Filevine/Clio).

Responsibilities

• Serve as a primary point of contact for clients, ensuring they receive regular updates, prompt responses, and exceptional customer service.
• Assist attorneys in managing personal injury cases from intake through resolution.
• Take ownership of your assigned cases, ensuring that each case continues moving forward and that important tasks are completed timely.
• Proactively communicate with clients, medical providers, insurance adjusters, and other parties involved in each case.
• Coordinate medical treatment and monitor client treatment progress and identify issues or delays that require attention.
• Assist with preparing, organizing, and reviewing settlement demand packages.
• Maintain accurate and detailed case notes, documentation, and deadlines in our case management system.
• Anticipate upcoming case needs and work proactively to prevent unnecessary delays.
• Work closely with attorneys and other team members to help achieve excellent results and a positive client experience.
• Prepare and organize case files for transfer to litigation when necessary.

Skills

Communication skills

Empathetic customer service

Bilingual (English/Spanish)

Tools

Cloudlex

Filevine

Clio

Job description

Lowe Law Firm in Atlanta, GA seeks a driven Personal Injury Case Manager to guide clients through the early stages of their claims in a fast-paced, supportive environment.

You'll serve as the primary contact, coordinate medical treatment, aid attorneys from intake through resolution, and ensure deadlines and notes are accurately tracked in our case management system. Team-oriented and client-focused candidates thrive here.