Dynamic Manufacturing Customer Service Specialist

Ideal Tridon; Auburn Hills (MI); On-site; USD 29,000 - 34,000; Full time

Job summary

Ideal Tridon — Auburn Hills, MI — is seeking a Customer Service Representative to handle inbound calls, enter orders in our ERP system, and support production scheduling. The role requires learning products, communicating with customers, and maintaining accurate information while meeting service targets.

You'll work in a fast-paced manufacturing environment, possess strong multitasking and Excel skills, and collaborate with freight carriers to coordinate shipments and tracking, ensuring high

Qualifications

• Proven customer service (3+ years), preferably in a Manufacturing environment.
• Track record of over-achieving quota.
• Must be comfortable working in a team environment as well as individually.
• Knowledge working with price structures, BOM’s, Part #’s, Unit of measures, Weights/dims.
• Familiarity with LTL carriers, UPS/Fed Ex.

Responsibilities

• Manage incoming calls.
• Enter customers orders in ERP system accurately and efficiently.
• Ability to learn our products and understand how they work.
• Work closely with the Production Scheduler to determine new ship dates for customers.
• Work with Freight carriers to schedule pick ups, or follow-up on tracking.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Skills

Strong phone handling

Active listening

Communication & presentation

Multitasking

Education

High School Diploma or Associate's Degree

Tools

CRM systems

Excel

Job description

Ideal Tridon — Auburn Hills, MI — is seeking a Customer Service Representative to handle inbound calls, enter orders in our ERP system, and support production scheduling. The role requires learning products, communicating with customers, and maintaining accurate information while meeting service targets.

You'll work in a fast-paced manufacturing environment, possess strong multitasking and Excel skills, and collaborate with freight carriers to coordinate shipments and tracking, ensuring high