Dynamic Lodging Reservations Specialist

Corpay; Wichita (KS); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k plan

Robust PTO

Employee discounts

Philanthropic support

Fun culture with contests

Job summary

Corpay Lodging in Wichita, KS is seeking a Travel Support Center Specialist to manage a high volume of hotel reservation requests, call clients, and ensure direct billing with hotels. You will accurately enter information into our reservation system and resolve issues over the phone while maintaining a fast pace.

The role requires excellent communication, keen attention to detail, and the ability to work in a team within a busy office.

Qualifications

• Excellent written and oral communication skills.
• 1+ years of experience in the hospitality or retail industries preferred.
• Extremely detail-oriented.
• Demonstrating ability to work in a team environment.
• Demonstrating knowledge of the Internet and Microsoft Word, Excel, and Outlook programs.
• Ability to work in fast-paced, changing environments.
• Demonstrating a high degree of initiative, responsibility, punctuality, persistence and ownership.
• Must be available for flexible scheduling.

Responsibilities

• Receiving 80-100 inbound calls daily to meet 40-60 booked reservation goal.
• Booking client requested hotel reservations with the hotel representative.
• Reporting reservation confirmation information into the system.
• Communicating issues effectively and professionally with all Corpay Lodging Clients and Departments.
• Utilizing proper grammar and appropriate speech to note client needs and issues.
• Enhancing the reputation of Corpay, including all lines of business, by providing an unexpected level of service to all clients.
• Managing one's inbound and outbound call time to maximize one's availability to take a call.
• Beginning and completing assigned duties on time.
• Performing other duties as needed or assigned.

Skills

Communication skills

Attention to detail

Team player

Adaptability

Flexible scheduling

Tools

Microsoft Word

Excel

Outlook

Job description

Corpay Lodging in Wichita, KS is seeking a Travel Support Center Specialist to manage a high volume of hotel reservation requests, call clients, and ensure direct billing with hotels. You will accurately enter information into our reservation system and resolve issues over the phone while maintaining a fast pace.

The role requires excellent communication, keen attention to detail, and the ability to work in a team within a busy office.