Dynamic Leasing Specialist: Drive Occupancy & Resident Experience

Colonial Group; Warwick (RI); On-site; USD 40,000 - 52,000; Full time

Job summary

Colonial Group in Warwick, RI seeks a Leasing Specialist to drive occupancy and resident satisfaction in a multi-family community. You will show apartments, qualify leads, process applications, run background checks, and prepare lease documents to ensure smooth onboarding.

You will design marketing plans, promote the community on digital platforms, coordinate referrals, monitor market trends, and support the Property Manager to deliver a positive living experience and strong financial

Qualifications

• High School Diploma or equivalent.
• 1+ year of leasing, sales, or customer service experience.
• Proficient with Microsoft Office and property management software.
• Experience using social media for marketing is preferred.
• Excellent organizational and communication skills.
• Must have a valid driver’s license.

Responsibilities

• Greet prospective residents, conduct tours, and showcase available apartments and amenities.
• Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.
• Ensure units are move-in ready by inspecting them before occupancy and coordinating with maintenance.
• Execute lease agreements and move-in packages, ensuring a smooth onboarding process.
• Design and implement short- and long-term marketing plans to generate traffic and maintain occupancy.
• Promote the community via digital platforms such as Craigslist, Facebook, and email campaigns.
• Coordinate resident referral programs, employer outreach, and participate in local networking efforts.
• Maintain up-to-date knowledge of market conditions, competitor properties, rental rates, and trends.
• Support resident retention through excellent customer service and timely response to questions, complaints, and maintenance needs.
• Conduct follow-up communication with prospects and new residents to ensure satisfaction.
• Participate in lease renewal efforts by preparing renewal documents and finalizing lease extensions.
• Maintain records using property management software (Yardi, OneSite).
• Keep guest cards updated and perform follow-ups on all leads.
• Assist with rent collection and delinquent accounts, and support administrative tasks as assigned.
• Ensure leasing office and tour path are presentable and meet show standards.

Skills

Leasing experience

Customer service

Communication

Time management

Microsoft Office

Property management software

Education

High School Diploma or equivalent

Tools

Yardi

OneSite

Job description

Colonial Group in Warwick, RI seeks a Leasing Specialist to drive occupancy and resident satisfaction in a multi-family community. You will show apartments, qualify leads, process applications, run background checks, and prepare lease documents to ensure smooth onboarding.

You will design marketing plans, promote the community on digital platforms, coordinate referrals, monitor market trends, and support the Property Manager to deliver a positive living experience and strong financial