Dynamic IT Support Desk Technician

Power Connector, Inc.; Bohemia, Northern (NY, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Power Connector, LLC is seeking an Information Technology Support Desk Technician to diagnose, troubleshoot, and resolve computer hardware, software, and network issues, ensuring employees can work without interruption. You will work closely with the IT Manager and corporate team to enhance systems and productivity.

The role requires strong interpersonal and analytical skills, with experience in Windows/macOS environments and Microsoft 365.

Qualifications

• Strong troubleshooting and problem-solving abilities.
• Excellent customer service and communication skills.
• Ability to prioritize and manage multiple support tickets.
• Documentation and attention to detail.
• Remote support tools usage.
• Time management and ability to work under pressure.
• Team collaboration and escalation judgement.

Responsibilities

• Respond to IT support requests via phone, email, chat, or ticketing system.
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and update computer systems and applications.
• Assist with password resets, account access, and user onboarding/offboarding.
• Escalate unresolved issues to support teams.
• Maintain accurate documentation of issues, resolutions, and system changes.
• Support printers, mobile devices, and peripheral equipment.
• Monitor system alerts and perform basic system maintenance.
• Ensure compliance with IT policies and security standards.
• Provide user training and guidance when needed.
• Ensure compliance with company policies, procedures, and information security standards.
• Test new hardware, software, and system updates before deployment to end users.
• Maintain confidentiality and security of sensitive company and employee information.
• Continuously develop technical knowledge and stay current on emerging technologies and industry best practices.
• Collaborate with vendors and third-party service providers to resolve technical issues and coordinate repairs.
• Assist in maintaining IT asset inventory and tracking equipment lifecycle management.
• Participate in IT projects, technology rollouts, and infrastructure improvements as assigned.
• Support conference room technology, video conferencing systems, and collaborating tools.
• Perform hardware setup, imaging, deployment, relocation, and replacement of workstations and peripherals.
• Other responsibilities, initiatives and ad-hoc projects as required.

Skills

Troubleshooting

Customer service

Ticket management

Documentation

Remote support tools

Time management

Team collaboration

Education

High school diploma

Associate degree in IT

Job description

Power Connector, LLC is seeking an Information Technology Support Desk Technician to diagnose, troubleshoot, and resolve computer hardware, software, and network issues, ensuring employees can work without interruption. You will work closely with the IT Manager and corporate team to enhance systems and productivity.

The role requires strong interpersonal and analytical skills, with experience in Windows/macOS environments and Microsoft 365.