IT Support Desk Technician

Pierce Professional Resources; Fargo (ND); On-site; USD 45,000 - 60,000; Full time

Job summary

Pierce Professional Resources in Fargo, North Dakota, is seeking a dedicated IT Help Desk Technician with strong technical expertise and customer service experience. The ideal candidate will possess skills in troubleshooting Windows OS and Microsoft 365 applications, along with a commitment to maintaining data confidentiality and following legal requirements.

The position emphasizes excellent communication and problem-solving abilities, ensuring high-quality service delivery. The role promotes a collaborative mindset, welcoming constructive feedback and continuous learning in technology.

Qualifications

• 3+ years experience in customer service.
• Background as an IT Help Desk Technician.
• Commitment to regulatory compliance and meticulous records.

Skills

Expert in Windows OS

Advanced troubleshooting for Office applications

Strong grasp of business technology principles

Database and network security awareness

Excellent communication skills

Tools

Microsoft 365 services

Specialized sleep diagnostic equipment

Job description

Technical Expertise: Strong grasp of business technology principles with a preference for industry certifications in computing, networking, and security.

Software Proficiency: Expert in Windows OS, Microsoft 365 services, and advanced troubleshooting for Office applications and web-based platforms.

Specialized Troubleshooting: Skilled in resolving hardware and software issues for mainstream products and specialized sleep diagnostic equipment.

Security & Integrity: Proven familiarity with database and network security systems, focused on maintaining data confidentiality and system integrity.

Experience: Over three years of customer service experience and a background as an IT Help Desk Technician, honing advanced problem‑solving skills.

Communication & Service: Excellent verbal and written communication skills dedicated to delivering high‑quality customer service and clear documentation.

Regulatory Compliance: Committed to following legal requirements and maintaining meticulous records of all technical processes and procedures.

Professional Mindset: A collaborative team player who thrives on constructive feedback, accurate task execution, and continuous learning of new technologies.