Remote IT Help Desk & Access Coordinator

Golden 1 Talent Acquisition Team; Oregon; Hybrid; USD 36,000 - 38,000; Full time

Job summary

Golden 1 Credit Union is seeking an IT Help Desk Coordinator to serve as the first point of contact for technical support and access requests. The role emphasizes security-first access management, timely issue resolution, and adherence to service level agreements.

The ideal candidate will troubleshoot cross-platform hardware and software, document procedures, and collaborate with IT teams to maintain smooth business operations at a credit-union environment.

Qualifications

• H.S. Diploma or GED required.
• Experience in IT help desk or user support is preferred.
• Knowledge of access control and security best practices desirable.

Responsibilities

• Provide first-line IT support via phone, email, or tickets.
• Verify and provision/de-provision user access with least privilege.
• Troubleshoot hardware and software issues on Windows and Apple devices.
• Assist with enterprise applications and basic network connectivity problems.
• Maintain documentation and knowledge base for IT support processes.

Skills

Technical support

Access management

Troubleshooting

Customer service

Education

H.S. Diploma or GED

Tools

Ticketing system

VMS Host System

Job description

Golden 1 Credit Union is seeking an IT Help Desk Coordinator to serve as the first point of contact for technical support and access requests. The role emphasizes security-first access management, timely issue resolution, and adherence to service level agreements.

The ideal candidate will troubleshoot cross-platform hardware and software, document procedures, and collaborate with IT teams to maintain smooth business operations at a credit-union environment.