Dynamic Inside Sales Pro – Inbound & Outbound

Marcone Supply; United States; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) plan with company contributions

Life insurance and disability coverage

HSA/FSA options and EAP

Paid time off

Job summary

Marcone Appliance Parts is seeking an Inside Sales Representative to manage and grow relationships within an assigned customer base. You will respond to inquiries, process orders, resolve issues, and guide product solutions to meet customer needs.

The role focuses on driving revenue and ensuring a high‑quality customer experience. The position requires a high school diploma or GED and at least two years in a call center, with strong MS Office skills.

Qualifications

• High School Diploma or GED required.
• 2 years of prior call center experience with similar computer requirements.
• Proficiency with MS Office (Word, Excel, PowerPoint, Outlook, SharePoint) and ability to learn company enterprise systems.

Responsibilities

• Make 15–30 outbound calls per day to assigned customers to develop new business.
• Process customer requests for pricing, information, and availability.
• Process customer orders for products in stock or on request.
• Identify, research, and resolve customer issues using the computer system.
• Follow up on customer inquiries not immediately resolved.
• Promote upselling of products and services and maintain call logs.
• Research billing issues and communicate trends to management.

Skills

Call center experience

MS Office

Numerical aptitude

Education

High School Diploma or GED

Tools

SharePoint

Job description

Marcone Appliance Parts is seeking an Inside Sales Representative to manage and grow relationships within an assigned customer base. You will respond to inquiries, process orders, resolve issues, and guide product solutions to meet customer needs.

The role focuses on driving revenue and ensuring a high‑quality customer experience. The position requires a high school diploma or GED and at least two years in a call center, with strong MS Office skills.