Inside Sales Representative

Marcone Supply; St. Louis (MO); On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Life insurance

RRSP matching

Paid time off

Job summary

Marcone Supply is seeking an Inside Sales Representative to manage and develop relationships within an assigned customer base. The role handles inbound inquiries, conducts targeted outbound outreach, processes orders, and resolves customer issues while promoting products and solutions.

The ISR contributes to revenue, supports customer retention, and ensures a high-quality customer experience through accurate execution and clear communication. Training and comprehensive benefits are offered.

Qualifications

• 2 years prior call center experience in a related field, with similar computer requirements.
• Proficiency with MS Office (Word, Excel, PowerPoint, Outlook, SharePoint).
• Aptitude for numerical operations and data handling.

Responsibilities

• Make 15–30 outbound calls per day to assigned customers to develop new business.
• Process pricing, information, and product availability requests.
• Process orders for products in stock or on a special order.
• Identify, research, and resolve customer issues using the computer system.
• Follow up on inquiries not immediately resolved and provide product guidance.

Skills

Call center experience

MS Office

Numerical analysis

Math aptitude

Education

High School Diploma or GED

Tools

SharePoint

Job description

About Marcone Appliance Parts

Since 1932, Marcone has been trusted by repair professionals to quickly deliver original replacement parts for household appliances. The St. Louis-based company is an authorized distributor for major brands such as General Electric, Whirlpool, Electrolux, Maytag, Bosch, Samsung, L‑G and many more. Marcone provides next day delivery to 93% of the U.S. and 100% two-day. They operate a comprehensive training institute offering quality business and technical training. For more information, visit marcone.com.

The Inside Sales Representative

(ISR) is responsible for managing and developing relationships within an assigned customer base. This role responds to inbound inquiries, conducts targeted outbound outreach, processes orders, resolves customer issues, and provides product and solution guidance aligned to customer needs. The ISR plays a key role in driving revenue, supporting customer retention, and delivering a consistency high-quality customer experience through accurate execution and effective communication.

Essential Job Duties

• Estimated to make 15-30 outbound calls per day to assigned/designated customers to develop new business and gain share of potential and wallet share/contribution.


• Processes customer requests for pricing, information, and availability regarding products.


• Processes customer orders for products both in stock and special order.


• Identifies, researches, and resolves customer issues using the computer system.


• Responsible for following up on customer inquiries not immediately resolved.


• Provides customers with product and service information and promotes Up‑selling products and services.


• Responsible for completing call logs and reports.


• Research billing issues.


• Raise awareness and communicate with management of trends in customer calls.


• Coaches customers how they can utilize computer systems to assist in resolving problems.


• Maintains proficiency with company computer systems in aspects related to job, such as data entry, messaging, call logs, data notations, queue updates, batching, or other job & office functions and requirements.


• Other duties as assigned.

Qualifications

• High School Diploma or GED equivalent


• 2 years prior call center experience in a related field, with similar computer requirements


• Knowledge of MS Office applications as needed to satisfactorily perform work assignments – Word, Excel, PowerPoint, Outlook, SharePoint as well as can learn company enterprise systems as needed.


• Aptitude for mathematical operations and numerical analysis.

Physical Requirements

This full-time position requires approximately 40 hours per week and involves regular physical and sensory activity, including:

• Prolonged sitting (up to 8 hours), with intermittent standing and walking throughout the shift


• Continuous use of fingers, hands, and arms for computer and office-related tasks

What We Offer

• Comprehensive health benefits, 100% paid by the company - extended health coverage, dental, vision, and prescription drugs, effective your first day


• Life insurance, plus short- and long-term disability coverage


• RRSP with company contributions


• Paid time off - vacation, holidays and personal days


• Employee Assistance Program (EAP); Employee discounts and much more...

Additional Information

Compensation is negotiable based on education, experience, and other relevant credentials. Our salary ranges are determined by role, level, and location. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed reflect the base salary only.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at [e-mail]

mSupply is committed to providing accommodation for people with disabilities. If you require accommodation during the application process, please contact [e-mail]