Counter Sales: Appliance Parts & Customer Care

Marcone Supply; Miami (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, vision, and RX

401(k) with company contributions

Life insurance and disability coverage

HSA/FSA options and EAP

Paid time off and weekly pay

Job summary

Marcone Appliance Parts in Miami, FL is seeking a dedicated Counter Sales professional to deliver exceptional customer service across in-person and digital channels. You will support branch operations with order fulfillment, merchandising, and will-call duties while handling product inquiries and inventory management.

The role requires a high school diploma or GED, at least 3 years of customer service experience, and proficiency with MS Office.

Qualifications

• High school diploma or GED equivalent.
• Minimum 3 years of customer service experience.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
• Strong aptitude for numerical analysis and mathematical operations.
• Skilled in office technology, including computers, scanners, phones, and virtual meeting tools.

Responsibilities

• Provides exceptional customer service through timely, professional communication and resolution of inquiries.
• Manages pricing, product availability, and order status via phone, email, fax, and in-person interactions.
• Processes orders, coordinates deliveries, and ensures accurate and timely fulfillment.
• Maintains strong, solutions-oriented relationships with customers, vendors, and internal teams.
• Completes all required training and applies knowledge effectively across branch operations.
• Performs general warehouse duties while maintaining a clean, safe, and organized environment.
• Uses appropriate PPE and conducts routine safety checks on equipment.
• Communicates task status and updates with management throughout the workday.
• Monitors and responds promptly to customer queues to ensure efficient service.
• Sorts, stocks, and labels products accurately per established procedures.
• Inspects returned and damaged goods for accuracy and condition.
• Applies basic product knowledge to assist customers and support sales.
• Sets up and maintains merchandise displays in line with company standards.
• Adheres to inventory procedures for accurate tracking and reporting.
• Verifies shipments and promptly reports discrepancies or errors.
• Maintains proficiency in company systems for tasks such as data entry, messaging, documentation, and queue updates.

Skills

Customer service

MS Office proficiency

Numerical analysis

Office technology

Education

High school diploma or GED equivalent

Job description

Marcone Appliance Parts in Miami, FL is seeking a dedicated Counter Sales professional to deliver exceptional customer service across in-person and digital channels. You will support branch operations with order fulfillment, merchandising, and will-call duties while handling product inquiries and inventory management.

The role requires a high school diploma or GED, at least 3 years of customer service experience, and proficiency with MS Office.