Parts Counter Specialist – Customer Service Pro

Marcone Supply; New Orleans (LA); Sur place; USD 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision coverage

401(k) plan with company contributions

Life insurance

Disability coverage

Paid time off

Résumé du poste

Marcone Appliance Parts seeks a Counter Sales representative to deliver exceptional customer service through in-person, phone, and digital channels while supporting branch operations with order fulfillment, merchandising, and will-call assistance.

You will handle product inquiries, returns, and inventory management, using company systems to ensure accurate and timely fulfillment. A high school diploma, 3 years of customer service, and MS Office proficiency are required.

Qualifications

• High school diploma or GED equivalent.
• Minimum 3 years of customer service experience.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
• Strong aptitude for numerical analysis.
• Skilled in office technology, including computers, scanners, phones, and virtual meeting tools.

Responsabilités

• Provides exceptional customer service through timely, professional communication and resolution of inquiries.
• Manages pricing, product availability, and order status via phone, email, fax, and in-person interactions.
• Processes orders, coordinates deliveries, and ensures accurate and timely fulfillment.
• Maintains strong, solutions-oriented relationships with customers, vendors, and internal teams.
• Completes all required training and applies knowledge effectively across branch operations.
• Performs general warehouse duties while maintaining a clean, safe, and organized environment.
• Uses appropriate PPE and conducts routine safety checks on equipment.
• Communicates task status and updates with management throughout the workday.
• Monitors and responds promptly to customer queues to ensure efficient service.
• Sorts, stocks, and labels products accurately per established procedures.
• Inspects returned and damaged goods for accuracy and condition.
• Applies basic product knowledge to assist customers and support sales.
• Sets up and maintains merchandise displays in line with company standards.
• Adheres to inventory procedures for accurate tracking and reporting.
• Verifies shipments and promptly reports discrepancies or errors.
• Maintains proficiency in company systems for tasks such as data entry, messaging, documentation, and queue updates.
• Performs additional duties and responsibilities as assigned to support evolving organizational needs.

Description du poste

Marcone Appliance Parts seeks a Counter Sales representative to deliver exceptional customer service through in-person, phone, and digital channels while supporting branch operations with order fulfillment, merchandising, and will-call assistance.

You will handle product inquiries, returns, and inventory management, using company systems to ensure accurate and timely fulfillment. A high school diploma, 3 years of customer service, and MS Office proficiency are required.