Dynamic Hotel Sales Manager — Memphis

Pier House; Memphis, Northern (TN, KY); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Marriott Memphis East is seeking a Sales Manager to maximize occupancy and rates in conjunction with hotel operations. The role emphasizes aggressive sales tactics and proactive lead conversion to drive profitability through increased room sales.

Key duties include preparing annual marketing plans, sending timely proposals, and maintaining accurate group details. The position requires a professional, team-oriented approach and strong customer service focus.

Qualifications

• Strong business communication and presentation skills, both verbal and written.
• Talk and listen to clients, demonstrating excellent sales skills by knowing and selling product in a professional and courteous manner.
• May be required to work varying schedules to include nights, weekends, and holidays.

Responsibilities

• Conduct a successful, aggressive solicitation process involving outside sales calls, inside appointments, telephone calls, individual letter and direct mail. As a proactive sales manager, 80% of time should be spent in active sales solicitation.
• Assist the Director of Sales in the preparation of the annual marketing plan, including the action plans covering assigned market segments.
• Send proposals on all leads, which fit the profile of the property and actively follow through to convert from proposal to definite status.
• Clearly outline on booking sheets client's room block requirements, suite requirements, meeting and banquet space requirement so the accurate facilities may be reserved.
• Obtain, document and route all necessary information on definite groups, including billing information, credit application, rooming list and VIP arrangements. Details on meeting arrangements, menus, audio-visual arrangements, etc., should be documented and passed on to catering manager for follow up.
• Responsible for maintaining a sales quota as assigned by DOS.
• Maintain total and complete sensitivity to customer satisfaction and guests' needs.
• Responsible for preparing and providing the DOS with weekly sales call reports and weekly itineraries of planned sales calls to potential customers.
• Work in a cooperative and friendly manner with fellow associates.
• Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter.
• Perform any reasonable request as assigned or directed by management.

Skills

Business communication

Client communication

Work under pressure

Work ethic

Travel willingness

Reliability

Schedule flexibility

Basic math

Multitasking

Teamwork

Job description

Marriott Memphis East is seeking a Sales Manager to maximize occupancy and rates in conjunction with hotel operations. The role emphasizes aggressive sales tactics and proactive lead conversion to drive profitability through increased room sales.

Key duties include preparing annual marketing plans, sending timely proposals, and maintaining accurate group details. The position requires a professional, team-oriented approach and strong customer service focus.