Dynamic Freight & Flight Ops Customer Service Agent

Aloha Air Cargo; Nome (AK); On-site; USD 36,000 - 48,000; Full time

Job summary

Aloha Air Cargo is seeking a Customer Service Agent to assist customers with shipping, receiving, and locating freight, over-the-counter or by phone. The role includes processing Takeflite sales tasks and maintaining flight operations data.

To succeed, you should have strong customer service, communication, and problem-solving skills, plus the ability to work independently or in a team within a busy office environment.

Qualifications

• High school diploma or equivalent.
• Excellent communication and customer service skills.
• Ability to work independently or in a team.
• Ability to analyze and solve problems.
• Must have general office skills.

Responsibilities

• Assist customers with shipping, receiving or locating freight over-the-counter or by telephone.
• Process Takeflite sales tasks and sales documents daily.
• Manage computer database flight operations tasks and flight documents.
• Handle ground service contracts and paperwork.
• Maintain a clean and neat office and customer service areas.

Skills

Customer service

Communication

Problem solving

Teamwork

Independent work

Office skills

Education

High school diploma or equivalent

Tools

Takeflite

Flight operations database

Job description

Aloha Air Cargo is seeking a Customer Service Agent to assist customers with shipping, receiving, and locating freight, over-the-counter or by phone. The role includes processing Takeflite sales tasks and maintaining flight operations data.

To succeed, you should have strong customer service, communication, and problem-solving skills, plus the ability to work independently or in a team within a busy office environment.