Airport Cargo Customer Service Pro

Sunseeker Property Service; Honolulu (HI); On-site; USD 32,000 - 52,000; Full time

Job summary

US Aviation Services in Honolulu is seeking a Cargo Customer Service Agent to help ensure the safe handling of cargo, compliance with regulations, and accurate record-keeping for shipments. You will work closely with teams to support carriers and customers in a fast-paced aviation environment.

The role emphasizes attention to detail, strong customer service, and the ability to manage manifests, tracking, and delivery coordination while maintaining security and quality standards.

Qualifications

• Must be 18 years or older with a valid government issued workers permit.
• High school graduate or GED.
• Able to stand for long periods and lift 25–75 lbs.

Responsibilities

• Ensure the safety and security of all cargo tendered for transportation.
• Follow all government and operational regulations.
• Keep records of all goods shipped, received, and stored.
• Enter shipping information into a computer or hand-held scanner.
• Prepare manifests showing cargo numbers and transmit data to destinations.
• Notify consignees or customers of cargo arrival and arrange delivery.
• Inspect and count items received against invoices and document shortages.

Skills

Customer service

Education

High school diploma / GED

Job description

US Aviation Services in Honolulu is seeking a Cargo Customer Service Agent to help ensure the safe handling of cargo, compliance with regulations, and accurate record-keeping for shipments. You will work closely with teams to support carriers and customers in a fast-paced aviation environment.

The role emphasizes attention to detail, strong customer service, and the ability to manage manifests, tracking, and delivery coordination while maintaining security and quality standards.