Dynamic ED Patient Access Specialist

MaineHealth Accountable Care Organization; Brunswick (ME); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Paid parental leave

Flexible work options

Student loan assistance

Professional development opportunities

Well-being resources

Job summary

MaineHealth and Mid Coast Hospital are seeking a Patient Access Associate I for the 24/7 Emergency Department to support patient identification, arrival, and armband application while providing customer service to visitors and families.

The role includes accurate demographic capture, insurance verification, consent signatures, admissions, and potential involvement in financial navigation, copay collection, and transfers.

Qualifications

• High school diploma or GED preferred.
• Computer and data entry experience required with Word, e-mail, and internet.
• Ability to work accurately and effectively with electronic systems.
• Related healthcare or customer service experience preferred.

Responsibilities

• Serve as first point of contact in the ED for patient identification and armband application.
• Provide customer service and support for visitors and families.
• Capture demographics and verify insurance; obtain signatures for consent; complete admissions.
• Assist with financial navigation, copay collections, check-out, and transfers.
• Ensure accuracy of patient bills and follow-up five days post discharge.
• Operate in a high-volume, fast-paced environment using mobile workstations.

Skills

Data entry

Microsoft Word

Email

Electronic systems

Customer service

Education

High school diploma or GED

Job description

MaineHealth and Mid Coast Hospital are seeking a Patient Access Associate I for the 24/7 Emergency Department to support patient identification, arrival, and armband application while providing customer service to visitors and families.

The role includes accurate demographic capture, insurance verification, consent signatures, admissions, and potential involvement in financial navigation, copay collection, and transfers.