Dynamic Commercial Lines Account Specialist

Layman Diener & Borntrager Insurance Agency, Inc.; Harrisonburg (VA); Hybrid; USD 30,000 - 55,000; Full time

Job summary

Layman Diener & Borntrager Insurance Agency, Inc. is seeking a Commercial Lines Account Representative to grow our business through thoughtful, client‑focused service and proactive risk management.

You will work in a fast‑paced team environment, coordinating with colleagues across divisions to deliver exceptional care for our commercial clients. The role emphasizes strong communication, organization, and problem solving, with responsibilities ranging from understanding coverage options to

Qualifications

• High school diploma or equivalent required.
• Prior customer service experience.
• Exceptional oral and written communications skills.
• Strong organizational, analytical and problem solving skills.
• Ability to understand and adhere to information security, privacy and confidentiality.

Responsibilities

• Understand risk management techniques and coverage options to meet the needs of a diverse business community.
• Maintain a positive, empathetic and professional demeanor toward customers, colleagues and vendors at all times.
• Demonstrate communication and customer relationship skills and in understanding how to utilize the division’s products and services to meet customers’ needs.
• Manage a standard-sized or moderately complex group of clients and cooperate with colleagues to serve all clients within the division.
• Provide prompt, accurate, courteous and customer-focused service to clients. Service includes responding to questions, resolving complaints, processing requests, providing information, researching problems and developing solutions.
• Provide feedback to the Division manager concerning the efficiency and effectiveness of the customer service process and collaborate with others in the division to develop, implement and meet division goals.
• Maintain accurate, complete and timely records of all activity in the appropriate agency and partner data management systems.
• Demonstrate regular and reliable attendance.
• Maintain a strong work ethic with a total commitment to success and consistently demonstrate our BLUEprint values every day.
• Other duties as assigned.

Job description

Layman Diener & Borntrager Insurance Agency, Inc. is seeking a Commercial Lines Account Representative to grow our business through thoughtful, client‑focused service and proactive risk management.

You will work in a fast‑paced team environment, coordinating with colleagues across divisions to deliver exceptional care for our commercial clients. The role emphasizes strong communication, organization, and problem solving, with responsibilities ranging from understanding coverage options to