Dynamic Commercial Lines Account Specialist

Layman Diener Borntrager Insurance Agency; Harrisonburg (VA); Hybrid; USD 61,923,000 - 114,754,000; Full time

Job summary

Layman Diener Borntrager Insurance Agency is seeking a Commercial Lines Account Representative to support growth through empathetic, solution-oriented conversations and exceptional customer service. You will work in a fast-paced, team-driven environment to educate clients, resolve issues and coordinate across divisions to meet client needs.

The role emphasizes risk management understanding, professional communication, and maintaining accurate records while upholding the company values.

Qualifications

• High school diploma or equivalent required.
• Prior customer service experience required.
• Current appropriate licenses, certifications or credentials necessary and applicable to the division, including maintenance of same, or the ability to obtain these licenses, certifications or credentials.
• Must be a self-starter and capable of completing tasks with little or no supervision.
• Exceptional oral and written communications skills.
• Strong organizational, analytical and problem solving skills.

Responsibilities

• Understand risk management techniques and coverage options to meet the needs of a diverse business community.
• Maintain a positive, empathetic and professional demeanor toward customers, colleagues and vendors at all times.
• Demonstrate communication and customer relationship skills and understand how to utilize the division’s products and services to meet customers’ needs.
• Manage a standard-sized or moderately complex group of clients and cooperate with colleagues to serve all clients within the division.
• Provide prompt, accurate, courteous and customer-focused service to clients. Service includes responding to questions, resolving complaints, processing requests, providing information, researching problems and developing solutions.
• Provide feedback to the Division manager concerning the efficiency and effectiveness of the customer service process and collaborate with others in the division to develop, implement and meet division goals.

Skills

Customer service experience

Oral and written communication

Self-starter

Team collaboration

Education

High school diploma or equivalent

Job description

Layman Diener Borntrager Insurance Agency is seeking a Commercial Lines Account Representative to support growth through empathetic, solution-oriented conversations and exceptional customer service. You will work in a fast-paced, team-driven environment to educate clients, resolve issues and coordinate across divisions to meet client needs.

The role emphasizes risk management understanding, professional communication, and maintaining accurate records while upholding the company values.