Personal Lines Account Advocate

Layman Diener Borntrager Insurance Agency; Waynesboro (VA); Hybrid; USD 27,000 - 50,000; Full time

Job summary

Layman Diener Borntrager Insurance Agency in Virginia is seeking a Personal Lines Account Representative to deliver exceptional customer service and educate clients on our products. The role emphasizes empathetic communication, problem solving, and a proactive, team-focused approach to supporting our clients and the division.

The position may be offered as an Associate Account Representative depending on experience and qualifications and comes with a hiring range in the ad.

Qualifications

• High school diploma or equivalent required.
• Prior customer service experience required.
• Must be self-starter with little supervision.
• Exceptional oral and written communications skills.
• Strong organizational, analytical and problem solving skills.

Responsibilities

• Understand the personal lines insurance marketplace to meet client needs.
• Maintain a positive, empathetic and professional demeanor.
• Demonstrate communication and customer relationship skills to meet client needs.
• Manage a standard-sized or moderately complex group of clients.
• Provide prompt, courteous and customer-focused service to clients.

Skills

Customer service

Communication

Organizational skills

Problem solving

Self-motivation

Attention to detail

Education

High school diploma or equivalent

Job description

Layman Diener Borntrager Insurance Agency in Virginia is seeking a Personal Lines Account Representative to deliver exceptional customer service and educate clients on our products. The role emphasizes empathetic communication, problem solving, and a proactive, team-focused approach to supporting our clients and the division.

The position may be offered as an Associate Account Representative depending on experience and qualifications and comes with a hiring range in the ad.