Dynamic Collections & Accounts Receivable Specialist

TITAN Aviation Fuels; New Bern (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

TITAN Aviation Fuels is seeking a detail-oriented Collections Specialist to manage daily accounts receivable activities in a fast-paced environment. The role focuses on customer communication, payment processing, and maintaining accurate account information to support timely cash flow.

Ideal candidates are proactive, organized multitaskers with strong analytical and problem-solving skills, comfortable handling confidential data, and able to work effectively both independently and as part of a

Qualifications

• Experience in accounts receivable, collections, credit, or customer service preferred.
• Strong written and verbal communication skills.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple priorities and meet daily deadlines.
• Comfortable handling financial information and confidential data.
• Proactive and able to work both independently and as part of a team.

Responsibilities

• Monitor and respond to incoming work emails in a timely and professional manner.
• Respond to customer requests for account information, payment information, remittances, and other account-related questions.
• Process customer payments received by phone and email.
• Review and work the 30-Day Collections Report daily, following up on outstanding balances and documenting collection activity.
• Review and work the Credit Limits Report daily and address accounts requiring attention.
• Answer incoming phone calls and provide professional, helpful customer service.
• Review and work the Unapplied Payments Report daily to identify and properly apply payments to customer accounts.
• Research account discrepancies and use critical-thinking skills to determine appropriate solutions.
• Communicate with customers regarding balances, payments, account questions, and collection matters.
• Prioritize and manage multiple tasks while meeting daily deadlines and departmental goals.
• Maintain accurate and timely records of customer interactions, payments, and account activity.
• Work collaboratively with internal departments to resolve customer account issues.
• Identify potential account issues and escalate.

Skills

Accounts Receivable

Collections

Credit

Customer Service

Communication

Attention to detail

Multitasking

Problem solving

Analytical skills

Microsoft Office

ERP systems

Independent worker

Team player

Ownership

Job description

TITAN Aviation Fuels is seeking a detail-oriented Collections Specialist to manage daily accounts receivable activities in a fast-paced environment. The role focuses on customer communication, payment processing, and maintaining accurate account information to support timely cash flow.

Ideal candidates are proactive, organized multitaskers with strong analytical and problem-solving skills, comfortable handling confidential data, and able to work effectively both independently and as part of a