Accounts Receivable Team Lead, B2B Collections

Menzies Aviation; Grapevine (TX); Hybrid; USD 35,000 - 39,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Menzies Aviation in Grapevine, TX, is seeking an Accounts Receivable Team Lead to guide the B2B collections function. This hybrid role requires weekly in-office presence and a proven ability to improve cash flow by reducing DSO, mentoring AR specialists, and ensuring accurate billing and timely collections.

You will oversee portal billing, monitor collections, resolve complex discrepancies, perform reconciliations, and escalate issues to protect company liquidity while supporting a

Qualifications

• Minimum of 4 - 5 years’ commercial collections experience.
• Minimum of 3 years of collections in a services-oriented organization.
• High School Diploma or equivalent.

Responsibilities

• Train and mentor AR specialists and set clear team goals.
• Monitor collections, resolve billing and payment discrepancies.
• Assign and coordinate collection work to ensure timely cash collections.
• Perform quality reviews of the collections effort.
• Analyze open accounts receivable data and perform reconciliations.
• Escalate customer collection issues as first level contact.
• Support the group to maximize collections and cash flow.

Skills

Critical thinking

Communication

Time management

Negotiation

Organizational skills

Team player

Education

High School Diploma or equivalent

Job description

Accounts Receivable Team Lead, B2B Collections

Hybrid, must be able to be in office weekly.

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

AR Team Lead supports the AR Manager and AR Supervisor. The Accounts Receivable (AR) Team Lead also supports portal billing, collections, and cash application processes. This role requires a blend of leadership, analytical, and critical thinking skills to reduce DSO (Days Sales Outstanding) and optimize cash flow.

What you will be doing

• Train and mentor AR specialists. Communicates clear team goals and fosters a collaborative work environment.
• Monitor the collections process, resolve complex billing and payment discrepancies, and ensure timely cash collections.
• Recommends collection assignments, monitors, distributes, and coordinates work of team members, ensuring consistent, efficient, and timely collection of delinquent balances.
• Perform quality reviews of the collection’s efforts.
• Organize and analyze data relating to open accounts receivable, cash applications to ensure proper reporting and perform account reconciliations.
• Serves as first level of escalations for customer collection issues. .
• Support the collections group to maximize collections and increase cash flow.
• Other duties as required.

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

Minimum Qualifications:

• Minimum of 4 - 5 years’ commercial collections experience.
• Minimum of 3 years of collections in a services-oriented organization.
• High School Diploma or equivalent

Preferred Qualifications:

• Knowledge of the collections decision process and documentation involved.
• Working knowledge of effective customer service techniques.
• Working knowledge of collection policies and procedures.
• Ability to make sound collections decisions supporting Departmental and Company objectives.

Professional Skills:

• Strong critical thinking skills.
• Good verbal and written communication, customer service, time management, negotiation skills.
• Detail oriented, strong organizational skills.
• Self-motivator while actively participating in a team environment.
• Sense of urgency and ability to multi-task.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Pay: $25.50/hr. - $28.00/hr.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.