Practice Support Assistant (Clinic Receptionist) - Full Time, 40 hours per week - Neuroscience [...]

3M HEALTHCARE; Kalamazoo (MI); On-site; USD 30,000 - 36,000; Full time

Job summary

3M HEALTHCARE is seeking a Practice Support Assistant (Clinic Receptionist) in Kalamazoo, MI. This full-time role (40 hrs/week) entails answering phones, greeting patients, scheduling, and assisting with registration and data entry in the clinic management system.

You will handle insurance verification, collect co‑pays, and maintain patient records with strict confidentiality. Ideal candidates have a high school diploma or GED and some related experience; proficiency with hospital systems

Qualifications

• High school diploma or GED required.
• Basic data entry and clerical tasks.
• Experience with medical insurance preferred.
• Proficient keyboarding and computer skills.
• Familiarity with hospital practice management systems.

Responsibilities

• Answer phones, greet patients, schedule appointments and provide patient support.
• Check-in, registration, and verify demographics and insurance information.
• Enter charges and payments using the practice management system with ICD-9/CPT codes.
• Collect co-payments and process payments.
• Manage calls, messages, and routing of information.
• Maintain medical records and ensure confidentiality.
• Support provider schedules and run routine reports.

Skills

Excellent communication

Strong organizational skills

Forty-hour week readiness

Teamwork

Confidentiality

Customer service

Basic math

Education

High school diploma or GED

Tools

Medic

Misys

Tiger

Job description

Practice Support Assistant (Clinic Receptionist) – Full Time (40 hrs/week)

Location: BMH Bronson Methodist Hospital, Neuroscience Center, Kalamazoo, MI.

Shift Details

• First Shift
• Full time
• Scheduled weekly hours: 40
• Cost center: 8800 Bronson Neurological Services (BMH)

Responsibilities

• Answer phones, greet patients, schedule appointments, and provide general patient support.
• Perform patient check‑in and registration, confirm demographic and insurance information, and enter data into the practice management system.
• Enter charges/payments into MISYS/Tiger or other practice management system, using appropriate ICD‑9 and CPT codes.
• Collect co‑payments and process payments.
• Manage telephone calls, take messages, route callers, and relay information.
• Maintain patient medical records according to required standards.
• Obtain patient authorization for transfer of private health information.
• Perform basic office duties (sorting, copying, filing, faxing, ordering supplies).
• Format, type, and proofread correspondence and reports.
• Maintain a clean unit environment and report equipment problems.
• Support provider schedules, run reports from MISYS/Tiger, and prepare deposit verification.
• Assist with special projects and assignments as directed by management.
• Maintain confidentiality of sensitive medical information.
• Demonstrate teamwork, integrity, kindness, and respect toward patients, families, visitors, customers, and employees.
• Adhere to hospital safety and infection control policies.

Additional Duties (Practice Centralized Services)

• Focus on demographic and insurance entry for all clinical patients.
• Review accounts for missing or inaccurate information and communicate with office staff at each location to ensure accurate registration.
• Assist with registration for new patients, patients not seen in over a year, patients with flagged accounts, inactive insurance, or those marked as auto/workers’ comp.

Qualifications

• High school diploma or GED.
• 3–6 months of related experience.
• Previous experience with medical insurance highly preferred.
• Keyboarding and computer skills; proficiency with hospital‑based practice management systems (e.g., Medic, Misys, Tiger).
• Excellent organizational skills, ability to file accurately, and prioritize multiple tasks.
• Strong math skills and ability to use basic office equipment.
• Excellent verbal and written communication and customer service skills.
• Ability to establish effective working relationships in a team environment.
• Commitment to maintaining confidentiality and adherence to hospital safety and infection control policies.

Physical and Work Environment

The job produces high levels of mental/visual fatigue and involves regular walking, standing, stooping, bending, sitting, and some lifting of light weight objects.