Dynamic Call Center Associate, Customer Support & Triage

Butler America Aerospace L.L.C.; Lewisburg (TN); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

401K

Medical

Dental

Vision

Sick time

Job summary

Butler America Aerospace, LLC. seeks a motivated CSR / Call Center Representative to support customers from Lewisburg, TN. You will handle incoming calls, emails, and order information, route inquiries, and log transactions in our systems.

Training is 6 weeks; candidates need a high school diploma or GED, 60+ WPM typing, and strong communication. MS Office proficiency required; SAP/Salesforce familiarity a plus. Regular hours are Mon-Fri 8am-4:30pm CST in a fast-paced team environment.

Qualifications

• High school diploma or GED required.
• 60+ WPM typing speed required.
• Excellent customer service and communication skills.

Responsibilities

• Answer incoming calls and respond to customers' emails.
• Route calls to appropriate resources and document information.
• Enter accurate ordering information into company systems.
• Proficiency in MS Office; familiarity with SAP and Salesforce a plus.

Skills

Customer service

Typing speed

MS Office

Written communication

Education

High School Diploma or GED

Associate degree

Tools

SAP

Salesforce

Job description

Butler America Aerospace, LLC. seeks a motivated CSR / Call Center Representative to support customers from Lewisburg, TN. You will handle incoming calls, emails, and order information, route inquiries, and log transactions in our systems.

Training is 6 weeks; candidates need a high school diploma or GED, 60+ WPM typing, and strong communication. MS Office proficiency required; SAP/Salesforce familiarity a plus. Regular hours are Mon-Fri 8am-4:30pm CST in a fast-paced team environment.