Customer Service Specialist

Highline Warren; Memphis (TN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Highline Warren is seeking a Customer Service Representative in Memphis to support the order-to-delivery process. You will manage customer orders, verify pricing and delivery details, and serve as a primary contact for routine updates and shipment tracking in a hybrid work setting.

The role emphasizes accuracy, communication, and collaboration with cross-functional teams to resolve routine inquiries and maintain service levels. Onsite days are scheduled with set in-office times in Memphis.

Qualifications

• High school diploma or equivalent is required.
• 1+ years of proven customer support experience.
• Experience with AS400-based ERPs is preferred.
• Experience with Customer Service Systems.

Responsibilities

• Enter and manage customer orders through the full order cycle with accurate product codes, quantities, pricing, and customer details.
• Monitor shipment status and provide accurate delivery updates to internal and external customers.
• Release, review, and update automated EDI orders in customer-specific portals.
• Handle inbound/outbound calls professionally, communicating clearly and courteously.
• Collaborate with cross-functional teams to address customer needs and escalate issues as needed.
• Resolve routine inquiries and requests such as shipment tracking or order discrepancies.
• Provide back-up support to maintain coverage and team priorities.
• Contribute to a positive, collaborative work environment and participate in ongoing training.
• Share observations for process improvements as part of learning and collaboration.

Skills

Order entry accuracy

Customer service

Communication

Attention to detail

AS400 experience

EDI / carrier tracking

Team collaboration

Problem solving

Education

High school diploma or equivalent

Experience in customer support

Tools

AS400 ERP

Job description

Summary

The Customer Service Representative (CSR) supports the order-to-delivery process by managing customer orders, requests, and related communication from entry through fulfillment. This role focuses on accurate order entry, verification of product, pricing, and delivery details, and adherence to established processes, while serving as a primary contact for routine order updates, shipment tracking, and general inquiries. This position builds foundational customer service, system, and process knowledge, providing a path for continued growth and development.

The Customer Service Representative (CSR) supports the order-to-delivery process by managing customer orders, requests, and related communication from entry through fulfillment. This role focuses on accurate order entry, verification of product, pricing, and delivery details, and adherence to established processes, while serving as a primary contact for routine order updates, shipment tracking, and general inquiries. This position builds foundational customer service, system, and process knowledge, providing a path for continued growth and development.

Type of Position: Full Time Location: Memphis Corporate Headquarters

Status: Non-Exempt Work Type: Hybrid (Onsite days: Tuesday/Wednesday/Thursday)

Who You Are

• A collaborative communicator who listens actively, shares accurate information, and engages respectfully with customers and teammates
• A self-starter who takes initiative in day-to-day responsibilities and demonstrates a strong desire to learn, grow, and deliver excellent service
• A team-oriented professional who demonstrates a positive attitude and contributes to a collaborative work environment

Essential Functions

To perform this job successfully, an individual must be able to perform each essential function satisfactorily.

• Enter and manage customer orders through the entire order cycle, verifying product codes, quantities, pricing, and customer details using established processes
• Monitor shipment status through carrier systems or direct follow-up, providing internal and external customers with accurate delivery updates
• Release, review, and update automated EDI orders in customer-specific portals
• Manage inbound and outbound phone calls professionally, listening carefully and communicating information clearly and courteously
• Partner with cross-functional teams to address customer needs, sharing relevant information and escalating issues that fall outside standard processes
• Receive, evaluate, and resolve routine customer inquiries and requests, including shipment tracking, order discrepancies, or product questions, escalating complex matters as needed
• Provide back-up support to maintain coverage and support shared team priorities
• Contribute to a positive, team-oriented work environment that fosters collaboration, accountability, and pride in excellent service delivery
• Participate in training, cross-training, and ongoing learning to build consistency and confidence in role responsibilities
• Share observations or suggestions related to processes or workflows as part of ongoing learning and collaboration

Required Skills, Knowledge, And Abilities

• Strong customer service orientation with the ability to communicate clearly and professionally, in line with established guidelines and expectations
• Consistent attention to detail when completing routine tasks, including verifying information and identifying basic errors
• Ability to follow defined procedures and recognize when questions or issues require escalation
• Willingness to support teammates, share information, and contribute to a collaborative team environment
• Computer proficiency with the ability to adapt to new systems, processes, or changing priorities with guidance and support
• Interpersonal skills that promote reliability, cooperation, and a team-focused approach

Education and Experience

An individual qualified for this job must have and maintain the following qualifications:

• High school diploma or equivalent.
• 1+ years of proven customer support or Highline Warren experience.
• Experience with AS400 based ERPs preferred.
• Experience with Customer Service Systems.