Dynamic BDC Representative — Drive Showroom Appointments

Group 1 Automotive, Inc.; Tustin (CA); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Spiff on sales

Job summary

Group 1 Lexus in Tustin is seeking a motivated BDC Representative to handle internet, phone, and dealership-generated leads. You will build interest, follow up promptly, and schedule appointments to drive showroom traffic and sales opportunities.

The ideal candidate communicates well, is energetic, and proficient with phone, email, and text, with a strong focus on accuracy and customer satisfaction. Compensation includes $20.00-$25.00 per hour plus a performance spiff.

Qualifications

• Experience in BDC, customer service, or automotive dealership preferred.
• Excellent verbal and written communication.
• Strong phone presence.
• Comfortable communicating via phone, email, and text.
• Self-motivated and goal-oriented.
• Ability to multitask with high volume interactions.
• Experience with CRM systems preferred.
• Positive attitude and commitment to customer satisfaction.

Responsibilities

• Respond to inbound leads via phone, email, text, and CRM.
• Conduct outbound follow-up with prospects.
• Engage customers to understand vehicle needs.
• Schedule and confirm appointments for the sales team.
• Maintain follow-up to maximize appointment show rates.
• Document interactions in the CRM system.
• Collaborate with sales team for a seamless experience.
• Meet appointment, show-rate, and sales goals.
• Provide exceptional service and a positive first impression.
• Follow BDC processes and scripts.

Skills

Verbal communication

Written communication

Customer service

Phone skills

Multitasking

Organizational skills

CRM experience

Positive attitude

Tools

CRM software

Job description

Group 1 Lexus in Tustin is seeking a motivated BDC Representative to handle internet, phone, and dealership-generated leads. You will build interest, follow up promptly, and schedule appointments to drive showroom traffic and sales opportunities.

The ideal candidate communicates well, is energetic, and proficient with phone, email, and text, with a strong focus on accuracy and customer satisfaction. Compensation includes $20.00-$25.00 per hour plus a performance spiff.