Digital BDC Specialist – Drive Appointments

Napleton Automotive Group; Town of Brookfield (WI); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Top compensation plans

Family Owned and Operated – 90+ years

Medical, Dental, Vision Insurance

401k

Paid Vacation and Sick Time

Paid Training

Employee Discounts

Growth Opportunities

Job summary

The Ed Napleton Automotive Group at Brookfield Lexus is seeking a BDC Representative to handle internet inquiries and phone leads, generating appointments for sales and service. This position offers a dynamic, growth-oriented environment within a large automotive group.

Requirements include excellent computer skills and call-center experience; automotive experience is helpful but not required. Equal opportunity employer and competitive benefits are provided.

Qualifications

• Excellent computer skills required.
• Knowledgeable to call center environment.
• Automotive experience helpful but not required.
• Able to communicate persuasively with customers to set appointments.

Responsibilities

• Handle incoming and outgoing phone calls and emails.
• Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction.
• Answer customer internet inquiries by both email and phone.
• Schedule sales appointments and reschedule no-show customers.
• Contact customers based on current marketing incentives.
• Follow up with existing and potential customers to generate leads and close sales.
• Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase.
• Follow up in a manner that results in the customer visiting the dealership.
• Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.

Skills

Excellent computer skills

Call center experience

Automotive industry knowledge (helpful

Job description

The Ed Napleton Automotive Group at Brookfield Lexus is seeking a BDC Representative to handle internet inquiries and phone leads, generating appointments for sales and service. This position offers a dynamic, growth-oriented environment within a large automotive group.

Requirements include excellent computer skills and call-center experience; automotive experience is helpful but not required. Equal opportunity employer and competitive benefits are provided.