Dynamic Automotive Service Advisor

Ken Garff Automotive Group; Honolulu (HI); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

401k with match

Wellness time off

Insurance package

Parental leave

Year-end bonus

Employee discounts

Job summary

Ken Garff Automotive Group’s Aloha Kia Airport location is seeking a Service Advisor who greets customers promptly, assesses service needs, and offers timely options. You’ll provide updates, estimates, and service results, while maintaining a customer-first mindset.

The role requires accurate communication, DMS proficiency, and a proactive, friendly attitude in a fast-paced team environment. Competitive pay, benefits, and bonuses accompany the position.

Qualifications

• Friendly and cooperative demeanor; quick to connect with others.
• Motivated, patient, conscientious, relaxed and cooperative team worker.
• Accommodating and analytical, while producing highly precise and accurate work.

Responsibilities

• Greet all customers promptly and professionally.
• Provide excellent customer service by listening to inquiries and requests, identifying service needs, resolving concerns, and selling additional services when appropriate.
• Provide customers with updates, estimates, and inspection results in a timely manner.
• Answer customer calls promptly and courteously, aiming to satisfy inquiries.
• Review completed work and recommendations and collect payments from customers.
• Proficient knowledge in Dealer Management System (DMS) and related software to look up service history, schedule appointments, enter repair orders, and manage information.
• Provide excellent service and review customer satisfaction surveys with each customer.

Skills

Customer service

Relationship building

Communication

Team player

Analytical thinking

Tools

DMS

Job description

Ken Garff Automotive Group’s Aloha Kia Airport location is seeking a Service Advisor who greets customers promptly, assesses service needs, and offers timely options. You’ll provide updates, estimates, and service results, while maintaining a customer-first mindset.

The role requires accurate communication, DMS proficiency, and a proactive, friendly attitude in a fast-paced team environment. Competitive pay, benefits, and bonuses accompany the position.