Dynamic Service Advisor - Customer-Driven & Teamwork

Ken Garff Automotive Group; Gilbert (AZ); On-site; USD 38,000 - 65,000; Full time

Benefits offered by this job

401k with company match

Wellness Time Off

Holidays

Personal Purpose Day

Medical, Dental, Vision, Disability,AD

Life Insurance

Flex Spending

Health Savings Account

EAP

Wellness Plan

Mental Health Support

Diabetes Management Program

Parental Leave Stipend

Year-end bonus (Garff Giveback)

Employee discounts on vehicle purchase

Service parts & more discounts

Job summary

Ken Garff Volkswagen of Gilbert, part of the Ken Garff Automotive Group, is seeking a Service Advisor to deliver exceptional customer service and drive maintenance sales. You will greet customers, gather and relay vehicle concerns, and provide timely updates and estimates.

Proficiency with a DMS and strong interpersonal skills are preferred. You’ll work with a collaborative team that values integrity, growth, and teamwork, with competitive compensation and benefits including 401(k) matching and

Qualifications

• Experience in automotive service advisory or similar role.
• Strong customer service and communication skills.
• Ability to upsell services and explain maintenance options.
• Familiarity with Dealer Management System (DMS) is a plus.

Responsibilities

• Greet customers promptly and professionally.
• Listen to inquiries, identify service needs, resolve concerns, and upsell services when appropriate.
• Provide customers with updates, estimates, and inspection results promptly.
• Answer customer calls promptly and courteously.
• Review completed work, present recommendations, and collect payments.
• Navigate DMS and other software to look up service history and schedule repairs.
• Ensure top service quality and review customer satisfaction surveys.

Skills

Customer service

Communication

Relationship building

Problem solving

Sales orientated

Tools

DMS software

CRM software

Job description

Ken Garff Volkswagen of Gilbert, part of the Ken Garff Automotive Group, is seeking a Service Advisor to deliver exceptional customer service and drive maintenance sales. You will greet customers, gather and relay vehicle concerns, and provide timely updates and estimates.

Proficiency with a DMS and strong interpersonal skills are preferred. You’ll work with a collaborative team that values integrity, growth, and teamwork, with competitive compensation and benefits including 401(k) matching and