Dynamic Auto Service Advisor — Customer Care & Growth

Ken Garff Automotive Group; Culver City (CA); On-site; USD 89,000 - 145,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid time off & holidays

Wellness & personal day

Job summary

Ken Garff Automotive Group's Culver City Toyota dealership seeks a Service Advisor who will greet customers, listen to service needs, and provide accurate estimates and timelines. You will coordinate with technicians, keep customers informed, and ensure smooth payment processing while maintaining high customer satisfaction.

The role emphasizes a friendly, patient, and team-oriented approach with a focus on precise work and strong relationship building.

Qualifications

• Experience delivering excellent customer service in a fast-paced environment.
• Strong communication and active listening skills.
• Ability to build rapport and trust with customers and teammates.

Responsibilities

• Greet customers promptly and professionally.
• Provide service updates, estimates, and inspection results.
• Answer calls promptly and courteously; handle inquiries.
• Review completed work and collect payments from customers.
• Utilize DMS to look up service history and schedule appointments.

Skills

Customer service

Communication

Relationship building

Team player

Attention to detail

Sales mindset

Tools

DMS

Job description

Ken Garff Automotive Group's Culver City Toyota dealership seeks a Service Advisor who will greet customers, listen to service needs, and provide accurate estimates and timelines. You will coordinate with technicians, keep customers informed, and ensure smooth payment processing while maintaining high customer satisfaction.

The role emphasizes a friendly, patient, and team-oriented approach with a focus on precise work and strong relationship building.