Automotive Service Advisor

Ken Garff Automotive Group; Culver City (CA); On-site; USD 89,000 - 145,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid time off & holidays

Wellness & personal day

Job summary

Ken Garff Automotive Group's Culver City Toyota dealership seeks a Service Advisor who will greet customers, listen to service needs, and provide accurate estimates and timelines. You will coordinate with technicians, keep customers informed, and ensure smooth payment processing while maintaining high customer satisfaction.

The role emphasizes a friendly, patient, and team-oriented approach with a focus on precise work and strong relationship building.

Qualifications

• Experience delivering excellent customer service in a fast-paced environment.
• Strong communication and active listening skills.
• Ability to build rapport and trust with customers and teammates.

Responsibilities

• Greet customers promptly and professionally.
• Provide service updates, estimates, and inspection results.
• Answer calls promptly and courteously; handle inquiries.
• Review completed work and collect payments from customers.
• Utilize DMS to look up service history and schedule appointments.

Skills

Customer service

Communication

Relationship building

Team player

Attention to detail

Sales mindset

Tools

DMS

Job description

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We’re not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work!Culver City Toyota, a Ken Garff Automotive Dealership, is currently looking for a Service Advisor that aligns with our core values and acts with respect, integrity, growth, humility and teamwork.Looking for:Friendly and cooperative demeanor; quick to connect and build relationships with othersUnselfish and approachable with a preference for exciting, fast-paced workMotivated, patient, conscientious, relaxed and cooperative team workerAccommodating and analytical, while producing highly precise and accurate workWhy you’ll love working with us:Competitive compensation package and 401k with company matchAverage monthly salary; $ 8,000- $13,000= ( state min wage + commission/ bonus and /or incentives.**Wellness Time Off, plus holidays, plus a Personal Purpose DayMedical, Dental, Vision, Disability Insurance, AD&D and Life InsuranceFlex Spending, Health Savings Account , EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave StipendYear-end bonus program for ALL employees ( Garff Giveback )Employee discounts on vehicle purchase, parts, service and more!**The pay scale above is the compensation range that the Company reasonably expects to pay for this position. Within this range, individual pay is determined by several factors including, but not limited to, specific skills, relevant work experience, relevant education and/or training, and performance related bonuses and incentives.What you’ll do as a Service Advisor:Greet all customers promptly and professionallyProvide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and sell additional services when appropriateProvide customers with updates, estimates, and inspection results in a timely mannerAnswer customer telephone calls promptly, courteously, and make every effort to satisfy the caller’s inquiryReview all completed work and recommendations and collect payments from customerProficient knowledge in Dealer Management System (DMS) and any other essential software programs to look up customer’s service history, schedule appointments, enter repair order information, and manage informationProvide excellent service and review the customer satisfaction survey to each customerAt first glance, there’s nothing remarkable at Ken Garff. Our uniforms aren’t flashy, and our buildings look a lot like the competition. You may not see it right at first, but if you listen you’ll hear. Because listening isn’t just something we do; it’s part of who we are. It’s how we show that what we absolutely value the most (far more than buildings, uniforms or cars) is our people. And we thrive on treating them right. We listen because we believe listening matters. We’re just different that way.Will you join us as a new Service Advisor ? Will you throw your energy and focus behind what we’re doing? Will you live our values and do things differently than you’ve ever done them? Will you listen and build trust and foster relationships? This organization, that started as an idea by a man named Ken Garff way back in 1932, needs one thing to keep its vision intact and its purpose of reinventing an industry moving forward. It needs you.