Dynamic Airport Passenger Service Supervisor

Menzies Aviation; Lake Charles (LA); On-site; USD 36,000 - 52,000; Full time

Job summary

Menzies Aviation in Lake Charles is seeking a Supervisor to oversee the fast-paced airport passenger service environment, including check-in, ticketing, and baggage claims. You will provide friendly, efficient service to traveling customers and ensure compliance with uniform guidelines and conduct codes.

The role requires strong English communication, computer literacy, and the ability to stay calm under pressure while guiding passengers through the process from arrival to boarding.

Qualifications

• Experience in airport passenger services preferred.
• Able to read, interpret documents and gate information.
• Must pass background checks and substance misuse policy.

Responsibilities

• Assist passengers with check-ins, verification, gate information, baggage claims, and issues.
• Host self-service kiosks and verify passengers' documents prior to boarding.
• Interpret IDs with baggage and ensure areas are organized (check-in, lobby, gate, baggage).

Skills

Customer service

English proficiency

Computer skills

Communication skills

Stamina to stand long periods

Education

High School or better

Job description

Menzies Aviation in Lake Charles is seeking a Supervisor to oversee the fast-paced airport passenger service environment, including check-in, ticketing, and baggage claims. You will provide friendly, efficient service to traveling customers and ensure compliance with uniform guidelines and conduct codes.

The role requires strong English communication, computer literacy, and the ability to stay calm under pressure while guiding passengers through the process from arrival to boarding.