Passenger Service Supervisor

Menzies Aviation; Tampa (FL); On-site; USD 42,000 - 66,000; Full time

Job summary

Menzies Aviation in Tampa, FL seeks a Passenger Service Supervisor to lead the fast-paced airport customer service environment, overseeing ticketing, check-in processing, luggage handling, and device assistance for travelers.

You will supervise staff, ensure weight/balance accuracy, resolve complaints, and ensure compliance with health, safety, and security standards. Experience in customer service preferred; a valid driver’s license is required.

Qualifications

• Experience in customer service is preferred.

Responsibilities

• Provide quality customer service, ticketing, check-in processing, luggage claim handling, and device assistance to travelers.
• Ensure accuracy of weight and balance requirements.
• Promptly handle customer service complaints with positive resolution.
• Oversee staff scheduling, leadership development, and employee accountability.
• Complete check-in procedures including reservations, ticketing, seat assignments, and international documentation checks.
• Assist customers with special needs and unaccompanied minors.
• Work at jetways at heights over 15 feet and operate aircraft doors as needed.
• Read weight and balance instructions, hazardous material labels, loading manifests, and baggage routing tags.
• Ensure safe and secure operations compliant with health, safety, security, and government requirements.

Education

Driver's license

Job description

Passenger Service Supervisor will have primary oversight of the fast-paced airport customer service environment providing quality customer service, ticketing, check-in processing, luggage claim handling, and device assistance to all traveling customer

Duties:

Ensure accuracy of all weight and balance requirements.

Promptly handle all customer service complaints with a focus on positive resolution.

Responsible for staff scheduling, leadership development, and employee accountability.

Complete all check-in procedures including the handling of reservations, ticketing, seat assignments, and airport announcements and checking for proper international documentation.

Assist customers with special needs and unaccompanied minors.

When operating jet ways, CSSs will be required to work at unprotected heights of over 15 feet, approximately 2-3 times per day and responsible for open/closing aircraft doors.

Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.

Ensure the safe and secure operations, in accordance with the highest possible standards of health, safety, security, and all government statutory requirements.

Qualifications

Behaviors

Preferred

Leader

Inspires teammates to follow them

Dedicated

Devoted to a task or purpose with loyalty or integrity

Licenses & Certifications

DRIVERS LICENSE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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