DVS - Technical Support Analyst 3 in NOVA

TOMORROW HIRE; Warrenton (VA); On-site; USD 41,000 - 69,000; Full time

Job summary

Virginia Department of Veterans Services seeks a Technical Support Analyst 3 to provide on-site desktop, hardware, software, network, and end-user support at the PVCC in Warrenton, VA. The role covers ~200 IT devices and occasional support to regional DVS offices.

The assignment is 100% onsite with travel up to ~20% and reimbursement of travel expenses. Requires McAfee, Acrobat, and other business software experience; background checks and residency in the United States are required.

Qualifications

• 3+ years of experience with McAfee Anti-Virus Software and Adobe Acrobat.
• 3+ years of experience setting up, configuring, maintaining, and troubleshooting PC desktops, laptops, printers, scanners, and related peripherals.
• 3+ years of experience supporting Windows operating systems, Microsoft Office/Microsoft 365, browsers, antivirus software, and business applications.
• 3+ years of experience setting up, configuring, and troubleshooting mobile devices.
• 3+ years of experience with IT inventory control and reporting.
• 3+ years of experience providing IT staff or end-user training in person or via electronic media.
• 3+ years of experience configuring analog and digital phone systems.
• 3+ years of experience installing, administering, troubleshooting, and training for computer applications.

Responsibilities

• Provide onsite technical support for desktops, laptops, peripherals, mobile devices, applications, phones, and network equipment.
• Install, configure, maintain, and troubleshoot IT hardware and software.
• Troubleshoot Windows OS, Microsoft 365, browsers, antivirus software, and business apps.

Skills

McAfee Anti-Virus

Adobe Acrobat

IT hardware support

Windows PC administration

LAN/WAN networking

Mobile device support

Troubleshooting

Customer service

Tools

Microsoft 365

Google Workspace

Job description

• Job Title: DVS - Technical Support Analyst 3 in NOVA
• Work Type: Onsite
• Location: Warrenton, VA 20187
• Salary: $30–$50/hour
• Start Date: October 5, 2026
• End Date: March 12, 2027
• Industry Category: Information Technology / Technical Support
• Employment Type: 1099 Contract
• Requisition ID: 810936
  

Overview:

• The Virginia Department of Veterans Services (DVS) is seeking a Technical Support Analyst 3 to provide onsite desktop, technical, hardware, software, network, and end-user support.
• The position will primarily support the Puller Veterans Care Center (PVCC), a medical facility in Warrenton, Virginia.
• The facility is expected to support approximately 200 IT devices, including desktops, laptops, phones, printers, and mobile devices.
• The position will also provide occasional technical support to remote DVS Veterans Benefits offices throughout Northern Virginia and the Front Royal area.
• This is a 100% onsite position with no exceptions.
• Some travel, up to approximately 20%, may be required to support regional DVS benefits offices.
• Required business travel will be reimbursed directly by the agency.
  

Application:

• Interested candidates should submit an updated resume for consideration.
• Candidates must clearly highlight experience with McAfee Anti-Virus Software, Adobe Acrobat, and other commercial business software products on their resume.
• Candidates should include where and how they used these software products in their work history rather than listing them only in the resume summary.
• Candidates must provide a valid email address for E-RTR submission.
• Candidates must provide their current city and state of residence.
• Candidates must confirm their ability to work 100% onsite in Warrenton, VA.
• Candidates must confirm their ability to travel to regional DVS benefits offices when required.
• Candidates must have a valid driver's license and reliable personal transportation.
• Candidates must be able to participate in both virtual and potential in-person interviews.
• Candidates must physically reside within the United States for the duration of the assignment.
  

Job Description:

• Provide onsite technical support for the Department of Veterans Services Puller Veterans Care Center in Warrenton, Virginia.
• Independently provide IT administration and technical support for agency-specific hardware and software systems.
• Install, configure, maintain, and troubleshoot Windows desktops, laptops, printers, scanners, and other peripheral devices.
• Install, configure, and troubleshoot Android and Apple mobile devices.
• Support Microsoft Office 365, Microsoft Edge, Google Chrome, antivirus software, and other business applications.
• Provide application installation, administration, troubleshooting, and end-user training.
• Support LAN/WAN environments and troubleshoot network connectivity issues involving TCP/IP, DNS, DHCP, and related network concepts.
• Configure, manage, and troubleshoot routers, switches, wireless access points, and related network equipment.
• Troubleshoot desktop and laptop hardware, operating systems, software applications, mobile devices, and telephone systems.
• Configure and troubleshoot analog and digital phone systems.
• Provide support for email applications, including Google Suite, PST files, calendars, distribution lists, and related functionality.
• Monitor network and computer system performance and resolve infrastructure-related issues.
• Maintain IT inventory records and support ticketing and reporting processes.
• Track end-user support activities through the applicable ticketing system.
• Document system changes, technical issues, solutions, procedures, and training materials.
• Identify security vulnerabilities and promptly report security incidents.
• Provide professional and courteous customer service to end users, team members, vendors, and other stakeholders.
• Provide occasional onsite support to regional DVS Veterans Benefits offices as needed.
• Travel to designated DVS locations using personal transportation when required.
• Perform other duties as assigned.
  

Responsibilities:

• Provide onsite technical support for desktops, laptops, peripherals, mobile devices, applications, phones, and network equipment.
• Install, configure, maintain, and troubleshoot IT hardware and software.
• Troubleshoot Windows operating systems, Microsoft 365, web browsers, antivirus software, and business applications.
• Support Android and Apple mobile devices.
• Configure and troubleshoot routers, switches, wireless access points, and other network equipment.
• Troubleshoot LAN/WAN connectivity and common network protocols and services.
• Support email applications, calendars, distribution lists, PST files, and related services.
• Support analog and digital telephone systems.
• Maintain IT inventory and ticketing records.
• Monitor and document system performance and technical issues.
• Identify and report security vulnerabilities and incidents.
• Create clear technical documentation, procedures, training materials, and knowledge resources.
• Provide IT training and technical guidance to end users.
• Resolve technical issues in a timely and professional manner.
• Coordinate with DVS IT management, vendors, and support teams when escalation is required.
• Provide occasional travel-based support to Northern Virginia and Front Royal area DVS offices.
• Maintain a professional, customer-focused, and team-oriented approach.

Minimum Qualifications:

• 3+ years of experience with McAfee Anti-Virus Software, Adobe Acrobat, and other commercial business software products.
• 3+ years of experience providing basic IT presentation setup and support using related equipment and software.
• 3+ years of experience setting up, configuring, maintaining, and troubleshooting PC desktops, laptops, printers, scanners, and related peripheral devices.
• 3+ years of experience supporting Windows operating systems, Microsoft Office/Microsoft 365, Internet web browsers, antivirus software, and other business applications.
• 3+ years of experience setting up, configuring, and troubleshooting mobile devices.
• 3+ years of experience with IT inventory control and reporting.
• 3+ years of experience providing IT staff or end-user training in person or through electronic media.
• 3+ years of experience configuring and troubleshooting analog and digital phone systems.
• 3+ years of experience installing, administering, troubleshooting, and providing training for computer applications.
• 3+ years of experience providing professional customer support and communicating effectively with customers, team members, and support vendors.
• 3+ years of experience troubleshooting technical issues and using available resources to assess and resolve problems in a timely manner.
• 3+ years of experience creating clear technical documentation covering technical issues, solutions, and procedures.
• Working knowledge of LAN/WAN environments, including TCP/IP, DNS, DHCP, and related network concepts.
• Working knowledge of network and IT security.
• Experience configuring, managing, and troubleshooting routers, switches, and wireless access points.
• Experience documenting system changes, updating training and system documentation, and creating procedures for technical solutions.
• Excellent customer service, communication, problem-solving, organizational, and time-management skills.
• Professional and courteous attitude when working with customers, team members, vendors, and other stakeholders.
• Ability to work independently and as part of a team.
• Ability to lift up to 50 lbs. frequently.
• Ability to perform repetitive physical activities, including standing, sitting, reaching, lifting, walking, bending, and climbing.
• Valid driver's license and clean driving record.
• Reliable personal transportation for required business travel.
• Ability to work 100% onsite in Warrenton, VA with no exceptions.
• Ability to travel up to approximately 20% to Northern Virginia and Front Royal area locations when required.
• Must physically reside within the United States for the duration of the assignment.
• Must be legally authorized to work in the United States without employer sponsorship, now or in the future.
• Must be able to successfully complete the State Police of Virginia background check.
• Must meet applicable agency screening requirements.

Compensation:

• Pay Rate: $30–$50/hour.
• Contract Type: 1099 Contract.
• Maximum Candidate Rate: $50/hour.
• Benefits: No benefits are provided with this 1099 Contract role.
• Vendor Maximum Submittal Rate: $63.48/hour.
• Travel Expenses: Required business travel will be reimbursed directly by the agency.
  

Schedule:

• Full-time contract assignment from October 5, 2026 through March 12, 2027.
• Assignment duration is approximately 5 months, with extension possible.
• Work arrangement is 100% onsite from Day 1 with no exceptions.
• Some travel, up to approximately 20%, may be required to support regional DVS benefits offices in Northern Virginia and the Front Royal area.
• Required business travel expenses, including mileage and lodging when applicable, will be reimbursed directly by the agency.
  

Work Location:

• Warrenton, VA 20187.