DV & Shelter Program Manager — 24/7 Operations

Crosspoint Human Services; Danville (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

40 hour DV training

Paid vacation days

Paid sick days

Paid holidays

Health insurance support

Dental and vision insurance

Flexible benefits

Job summary

Crosspoint Human Services seeks a dedicated Domestic Violence & Homeless Shelters Program Manager to oversee daily operations of a residential shelter serving survivors and individuals experiencing homelessness. You will supervise staff, ensure policy compliance, and foster a safe, supportive environment that promotes healing and stability.

Responsibilities include scheduling, ensuring 24/7 coverage, coordinating case management and referrals, preparing reports for funders, and staff

Qualifications

• Bachelor’s degree in social services or related field is preferred or equivalent life and/or professional experience.
• Three to five years of work experience in the human services field.
• Experience working in domestic violence and shelters preferred.
• Minimum two years supervisory experience preferred.
• Years’ experience with children and domestic violence preferred.
• Must have a valid drivers license and automobile insurance

Responsibilities

• Oversee 24/7 program operations and always ensure appropriate staff coverage.
• Develop and distribute monthly schedules to shelter staff.
• Ensure program participants receive: case management, referrals for housing, legal, medical, counseling services, safety planning, and crisis support.
• Assist director in preparing agenda and facilitating bi-weekly staff meeting; distribute meeting minutes within the week following the meeting.
• Provide and document monthly performance supervision with assigned staff.
• Coordinate staff development activities and ensure 100% compliance with all training requirements.
• Monitor staff service hour requirements to ensure that program operations are within requirements of all grants/funders.
• Collaborate to ensure timely preparation and submission of monthly and quarterly reports to program funders.
• Monitor bed utilization, intake processes, and discharge planning.

Skills

DV shelter experience

Supervisory experience

Education

Bachelor's degree in social services or related field

Job description

Crosspoint Human Services seeks a dedicated Domestic Violence & Homeless Shelters Program Manager to oversee daily operations of a residential shelter serving survivors and individuals experiencing homelessness. You will supervise staff, ensure policy compliance, and foster a safe, supportive environment that promotes healing and stability.

Responsibilities include scheduling, ensuring 24/7 coverage, coordinating case management and referrals, preparing reports for funders, and staff