Duty Manager – Performance & People Analytics

Prospect International Airport Services; Seattle (WA); On-site; USD 95,000 - 120,000; Full time

Job summary

Prospect Airport Services in Seattle is seeking a Duty Manager to lead performance systems, set standards, and drive operational excellence across aviation support teams.

The role focuses on KPI design, coaching managers, data reporting, and ensuring compliant, fair evaluations in collaboration with HR.

You will align employee development with business goals and support succession planning while improving efficiency and service quality.

Qualifications

• Bachelor’s degree in HR, business, or related field.
• 2–5+ years in performance management, HR, or operations.
• Experience with KPI tracking and employee evaluations.
• HR certifications may be preferred.

Responsibilities

• Design and maintain performance management programs and processes.
• Develop Key Performance Indicators (KPIs) and performance metrics.
• Align employee goals with organizational objectives.
• Support strategic workforce planning initiatives.
• Coordinate employee performance reviews and appraisal cycles.
• Monitor employee productivity and departmental effectiveness.
• Conduct performance evaluations and provide recommendations.
• Create and manage Performance Improvement Plans (PIPs).
• Ensure fair and consistent evaluation practices across departments.
• Analyze performance data, trends, and workforce metrics.
• Prepare reports and dashboards for senior management.
• Track employee engagement, retention, and productivity levels.
• Recommend data-driven improvements for operational efficiency.
• Train managers on performance evaluation methods.
• Support employee learning and development programs.
• Provide coaching and guidance to improve individual performance.
• Identify skill gaps and recommend training solutions.
• Ensure compliance with company policies and labor regulations.
• Maintain confidentiality of employee performance records.
• Support HR policies related to disciplinary actions and promotions.
• Work closely with HR, department managers, and leadership teams.
• Assist with succession planning and talent management strategies.

Skills

Leadership

Communication

Analytical thinking

Problem-solving

Performance management

Data reporting

Time management

Organizational skills

Conflict resolution

Education

Bachelor's degree in HR or related

2-5+ years in performance management/HR/ops

Tools

SAP SuccessFactors

Workday

Microsoft Excel

Job description

Prospect Airport Services in Seattle is seeking a Duty Manager to lead performance systems, set standards, and drive operational excellence across aviation support teams.

The role focuses on KPI design, coaching managers, data reporting, and ensuring compliant, fair evaluations in collaboration with HR.

You will align employee development with business goals and support succession planning while improving efficiency and service quality.